Shante Davion
Tampa,FL
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
6
6
years of professional experience
Work History
Supervisor
Home Depot
Tampa, FL
08.2016 - 10.2022
- Created new strategies for improving customer service standards within the organization.
- Directed and supervised team of 7 employees in daily operations.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Collaborated with other departments to coordinate workflow processes between teams.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Streamlined workflow processes, reducing project completion times.
- Provided customer service support for inquiries, complaints, and returns.
- Assisted customers with selecting items and answering questions about products.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Helped customers locate items within the store using the inventory system.
- Trained new associates on store operations, policies, and procedures.
- Performed cash register functions accurately and efficiently.
- Built relationships with customers by providing friendly customer service.
- Ensured compliance with company safety regulations at all times while on the job.
- Identified opportunities for process improvement and cost savings initiatives.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
Bachelor of Arts - Criminal Justice
Montclair State University
Montclair, NJ05-2005
Skills
- Business Development
- Process Improvement
- Staff Management
- Strategic Planning
- Inventory Control
- Complex Problem-Solving
- Employee Motivation
- Training and mentoring
- Goal-Oriented
- Processes and procedures
- Self Motivation
- Problem-solving aptitude
Timeline
Supervisor
Home Depot
08.2016 - 10.2022
Bachelor of Arts - Criminal Justice
Montclair State University
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