Shante Davis

• Developed contingency plans with team to address potential disruptions.
• Cultivated cohesive team environment by providing clear direction and support.
• Established open lines of communication with team for feedback and suggestions.
• Addressed service gaps with targeted initiatives to exceed customer expectations.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Delivered goods and products to customer on time and in excellent condition.
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
• Answered, scheduled, and responded to reservation calls at specific times and locations.
• Generated consistent referrals and repeat business by providing friendly and fast service.

• Greeted visitors and clients with a warm and friendly demeanor.
• Coordinated with team members to ensure smooth office operations.
• Answered phone calls and directed them to the appropriate personnel.
• Assisted with filing and maintaining office records in an orderly manner.
• Managed appointment scheduling for staff and maintained organized calendar.
• Managed multiple tasks and met time-sensitive deadlines.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Corresponded with clients through email, telephone, or postal mail.
• Answered central telephone system and directed calls accordingly.
• Resolved customer problems and complaints.
• Updated company database regularly, ensuring accurate contact information was available for internal use and external communications efforts.
• Maintained visitor log for entering and leaving facility for security purposes.
• Handled cash transactions and maintained sales and payments records accurately.

*Corn Rolls

*Layer's

*Ponytail

*Box Braids

*Individual (Small, Medium