Shante Dean
Miami
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
25
25
years of professional experience
Work History
Group Account Manager
Warner Pacific
11.2023 - Current
- Responsible for identifying/mitigating risk accurate forecasting, driving upsell/cross-sell, creating a consistent broker and/or carrier experience
- Create market analysis tailored/designed to broker needs
- Process small groups installations
- Create census and spreadsheets
- Maximized revenue growth by identifying new business opportunities and strengthening existing relationships
- Streamlined communication channels with broker several insurance carriers, leading to increased trust and long-term partnerships
- Develops and implements sales, strategies, and utilizes selling techniques to acquire new medical and specialty business through agents/brokers
- Renew small groups
- Handle terminations, enrollments, plan changes, during open enrollment period
- Make outbound sales calls and follow up calls to active and high potential brokers
- Demonstrate a solid understanding of our carrier partners underwriting process, services and products.
Retail Sales Consultant
Florida Blue Retail Center
08.2017 - 05.2023
- Provide sales and service experience for customers seeking information about products in face-to-face environment
- Conduct plan comparison and analysis for new or existing members seeking new health solutions
- Cross-sell multiple products that would be valuable to members
- Utilize face-to-face, telephonic, and electronic methods to respond to customer requests for information, quotes, and/or to process sales
- Present and explain recommended products, benefits, features, and alternatives
- Generate and act upon leads for new sales and member retention
- Perform outbound call campaigns to company generated sales leads
- Build and foster relationships with key constituents, organizations, networking groups
- To build community awareness of center services
- Travel to employer groups to provide onsite enrollment assistance to individuals requiring individual coverage.
Appeals and Dispute Coordinator
01.2008 - 08.2017
- Reviews and prepares plan responses to subscriber reconsideration requests to determine if benefits should be extended under exception basis as defined through plan documents, contracts and other guiding sources
- Acts as liaison on behalf of members with internal and external stakeholders on all member reconsideration appeals in order to obtain all necessary medical documentation to support final decision in case of appeal rights
- Contacts providers and subscribers to obtain needed medical documentation for clinical review
- Determines if criteria have been met to allow additional payment based on extenuating circumstances
- Negotiates reduced allowances with non-participating providers in order to limit out of pocket expenses and reduce medical cost payments
- Responds to members detailing decisions and provides appeal rights within established timelines
- Also provides training and feedback related to reconsideration process on specific process opportunities or individual training needs identified in reconsideration workloads.
Building Code Enforcement Clerk
Miami Dade Building Department
02.2006 - 02.2007
- Responsible for enforcement of civil codes and ordinances
- Impose administrative fines when code violation persists
- Provided assistance to public
- Document violations through all complaints
- Provide written documents to contact property owners.
Group Reservation Agent
Norwegian Cruise Line LTD
10.1998 - 05.2006
- Obtain all designated information to book reservations
- Create group files and accounts received from Sales Department
- Process requests for mailing brochures, correspondence and packages
- Compile and maintain information for daily/weekly/monthly reports
- Review status of assignments and any follow-up action with on-coming Agent.
Accounts Receivable Clerk
South Beach Cruises
06.2003 - 02.2006
- Provided financial, administrative and clerical services
- Processed and monitored payments
- Verify that transactions comply with financial policies and procedures
- Prepare and process invoices that are mailed out to members
- Maintain confidential financial files
- Sold Travel Insurance plans.
Education
Real Estate Sales Associate License - Real Estate Sales Associate
Gold Coast
2-15 Insurance License - Insurance Life, Health & Variable Annuity
Xcel Solutions
High School Diploma -
Miami Killian Sr. High School
Skills
- Time Management
- Upselling Strategies
- Insurance Policy Sales
- Self-Motivated
- Decision-Making
- Data Entry
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Dependable and Responsible
- Customer satisfaction
Accomplishments
Certification
Timeline
Group Account Manager
Warner Pacific
11.2023 - Current
Retail Sales Consultant
Florida Blue Retail Center
08.2017 - 05.2023
Appeals and Dispute Coordinator
01.2008 - 08.2017
Building Code Enforcement Clerk
Miami Dade Building Department
02.2006 - 02.2007
Accounts Receivable Clerk
South Beach Cruises
06.2003 - 02.2006
Group Reservation Agent
Norwegian Cruise Line LTD
10.1998 - 05.2006
Real Estate Sales Associate License - Real Estate Sales Associate
Gold Coast
2-15 Insurance License - Insurance Life, Health & Variable Annuity
Xcel Solutions
High School Diploma -
Miami Killian Sr. High School
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