Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shante Hollis

Bronx,NY

Summary

Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

24
24
years of professional experience

Work History

Assistant Operations Manager

Foot Locker
Bronx, NY
06.2021 - Current
  • Oversees locations and shipment of all requested merchandise to appropriate warehouse for RTV and store transfers in timely fashion.
  • Retrieves merchandise and fulfills customer locate orders.
  • Executes Visual Merchandising standards, company initiatives, game plan compliance and ongoing maintenance to impact customer experience.
  • Reconciles and files WSSR, store to store transfer documents, store shipment manifests and all other receiving documents per company policy.
  • Follows all loss prevention policies to minimize potential shrink.
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Generated operational reports for management on monthly schedule.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Evaluated current operational strategies and recommend improvements.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Developed productive, profitable and achievement-oriented working environments for employees.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.

Visual Associate

Foot Locker
Bronx, NY
02.2008 - 06.2021
  • Updates mannequin, sales floor, and window displays according to Visual Merchandising Directives.
  • Established layouts that are visually appealing and highlight product combination of apparel and footwear.
  • Execute price adjustments, store transfers, and store shipments.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Organized store merchandise racks by size, style and color.
  • Completed stock orders and managed inventory levels.
  • Arranged consistent shelves, bins and racks at 5 locations by following established Merchandising Directives.
  • Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Monitored and replenished display inventory and restructured according to available stock.

Cashier

Foot Locker
Bronx, NY
12.2001 - 02.2008
  • Handled catalog orders and other transactions
  • Promoted additional merchandise to drive sales
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Reviewed new promotions and monitored price changes.
  • Created price tags and merchandise signs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Collected and authorized payments of customers.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Mentored new team members on sales software system operation.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed customer refunds and exchanges according to established guidelines.
  • Welcomed customers and helped determine their needs.

Customer Service Associate

Foot Locker
Bronx, NY
11.1998 - 12.2001
  • Attended various clinics to obtain product knowledge and learn different methods to drive sales.
  • Followed and achieved personal sales goals on weekly basis.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Executes excellent sales floor merchandising and selling
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.

Education

Certificate -

SUNY/Bronx Educational Opportunity Center
Bronx NY
12.2000

Some College (No Degree) - Health Services Administration

Monroe College
Bronx NY

Certificate - Business Administration And Computer Applications

SUNY/ Bronx Educational Opportunity Center
Bronx NY
04.1999

Skills

  • Employee Supervision
  • Operational Planning
  • Shrink Reduction
  • Detail-Oriented
  • Strong Organizational and Interpersonal Communication Skills
  • Profit and Loss Control
  • New Employee Hiring
  • Operations Management
  • Customer Engagement
  • Oversee Administrative Functions
  • Special Promotions Planning
  • Hiring and Onboarding
  • Inventory Tracking and Management
  • Performance Monitoring and Evaluation
  • Sales Promotion
  • Operations Oversight
  • Records Organization and Management

Timeline

Assistant Operations Manager

Foot Locker
06.2021 - Current

Visual Associate

Foot Locker
02.2008 - 06.2021

Cashier

Foot Locker
12.2001 - 02.2008

Customer Service Associate

Foot Locker
11.1998 - 12.2001

Certificate -

SUNY/Bronx Educational Opportunity Center

Some College (No Degree) - Health Services Administration

Monroe College

Certificate - Business Administration And Computer Applications

SUNY/ Bronx Educational Opportunity Center

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Shante Hollis