SHANTE JACOBS
Phoenix,AZ
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
8
8
years of professional experience
Work History
OPERATOR/SUPPORT TEAM MEMBER
Thredup Distribution Center
03.2022 - Current
- Processing clothes/accessories into different categories
- Put in brands for each item that are acceptable for the system
- Processing bags that need to be prepared to be sent back to the customers
- Communicate with customer service reps about customer's bags
- Fix problem packages
- Connect with the team to solve a problem with a certain area of the warehouse
- Remained solutions-oriented in the face of complex problems to assist management and overall business direction.
- Increased customer service success rates by quickly resolving issues.
Stocker
Ulta Cosmetics
09.2022 - 10.2022
- Unloaded, sorted, and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed them to requested products.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
CUSTOMER SERVICE REPRESENTIVE
Best Western Hotels & Resorts
08.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
CAMP COUNSELOR
Camp Bow Wow
12.2020 - 08.2021
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Led groups of dogs safely through a variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
Server
Beatitudes Campus
10.2018 - 12.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep the dining room and work areas clean.
Cashier Manager
DOLLAR GENERAL
08.2016 - 01.2017
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling, and customer service to maintain a highly skilled team.
- Quickly and accurately counted drawers at the start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Monitored areas for security issues and safety hazards.
Education
Bachelor of Science - Counselor Education
Grand Canyon University
Phoenix, AZ03.2026
High School Diploma -
Alhambra High School
Phoenix, AZ05.2017
Skills
- Constructive Feedback
- Complex Problem-Solving
- Critical Thinking
- Customer Satisfaction
- Documentation And Reporting
- Time Mangerment
Additional Information
- Worked with elderly people, took care of children, food banks, and at a college football stadium.
- I worked at the State Fair in Phoenix, AZ in 2015.
Timeline
Stocker
Ulta Cosmetics
09.2022 - 10.2022
OPERATOR/SUPPORT TEAM MEMBER
Thredup Distribution Center
03.2022 - Current
CUSTOMER SERVICE REPRESENTIVE
Best Western Hotels & Resorts
08.2021 - 03.2022
CAMP COUNSELOR
Camp Bow Wow
12.2020 - 08.2021
Server
Beatitudes Campus
10.2018 - 12.2020
Cashier Manager
DOLLAR GENERAL
08.2016 - 01.2017
Bachelor of Science - Counselor Education
Grand Canyon University
High School Diploma -
Alhambra High School
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