Shante Jones
Columbus,OH
Summary
Professional with extensive experience in front desk operations, dispatching, and healthcare support. Demonstrated expertise in managing phone systems, scheduling, and addressing customer concerns in high-pressure environments. Recognized for strong communication skills and maintaining operational efficiency as the primary point of contact.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Supervisor
Paint Sum Inc.
Columbus , Ohio
01.2023 - Current
- Served as primary contact for clients and staff, strengthening relationships.
- Coordinated job scheduling and managed timelines while addressing customer inquiries.
- Supervised daily operations to guarantee professional service delivery.
- Resolved customer concerns promptly to enhance satisfaction and loyalty.
- Maintained organized documentation and materials to streamline workflow processes.
Restaurant Manager
Street Corner Chef
Columbus , OH
01.2020 - 01.2023
- Collaborated with owner operator, cooks, contractors, and team members to complete restaurant revamp within scope and budget.
- Oversaw restaurant business goals from development through execution.
- Managed procurement of food products, supplies, and equipment; established menu and pricing strategies to enhance profitability.
- Conducted inventory management, budget forecasting, and contract bid reviews to optimize costs.
- Reviewed and approved purchase orders and invoices to ensure financial accuracy.
- Procured and trained staff on POS system to enhance operational efficiency.
- Executed marketing campaigns that boosted revenue and enhanced brand visibility.
Front of House Lead
TOT Bar & Grill
Columbus , Ohio
01.2017 - 03.2020
- Balanced daily receipts and prepared bank deposits following established accounting protocols.
- Oversaw inventory management, placing orders for supplies as necessary.
- Facilitated effective communication between kitchen staff and front-of-house team.
- Planned and coordinated special events to increase customer engagement and revenue.
Customer Care Specialist
AAA Care
Columbus, Ohio
01.2018 - 01.2020
- Mentored staff to improve collaboration and support professional growth.
- Facilitated communication between management and clients as liaison to ensure alignment.
- Scheduled appointments and organized onboarding for newly acquired patients.
- Managed office budget, employee schedules, and payroll efficiently.
- Updated customer accounts and ensured accuracy of database information.
Dispatcher/Customer Service/Billing Clerk
Mr. Helps Towing
Columbus , OH
02.2014 - 02.2018
- Managed high volume incoming calls, including emergency service requests.
- Coordinated driver dispatch and service logistics for efficient operations.
- Communicated clearly with customers during stressful situations to ensure satisfaction.
- Generated invoices and credit memos to maintain financial accuracy.
- Maintained accurate records and provided comprehensive billing support.
- Prepared daily, weekly, and monthly reports for owner-operator review.
Education
GED -
Choffin Career And Technical Center
Youngstown, OH03-2001
Skills
- Microsoft Excel, Word, and PowerPoint
- POS and RF scanner proficiency
- Client relations management
- Job scheduling and operations
- Customer resolution strategies
- Documentation management skills
- Attention to detail
Certification
CPR / First Aid
Affiliations
Active lifestyle supporting stamina and focus in fast paced environments
Professional Attributes
- Strong multitasking and organizational skills
- Calm, professional demeanor in high pressure situations
- Reliable, punctual, and detail oriented
- Comfort managing multiple priorities and responsibilities
- Professional communication with customers, guest, and staff
Timeline
Supervisor
Paint Sum Inc.
01.2023 - Current
Restaurant Manager
Street Corner Chef
01.2020 - 01.2023
Customer Care Specialist
AAA Care
01.2018 - 01.2020
Front of House Lead
TOT Bar & Grill
01.2017 - 03.2020
Dispatcher/Customer Service/Billing Clerk
Mr. Helps Towing
02.2014 - 02.2018
GED -
Choffin Career And Technical Center