Shante Khrumah
Timmonsville,SC
Summary
Dynamic and dedicated professional with a strong background in customer service and sanitation protocols. Proven ability to enhance patient communication and ensure compliance with healthcare regulations, while consistently delivering exceptional service and maintaining high standards of cleanliness. Committed to fostering teamwork and achieving outstanding results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housekeeper
Aloft Hotel by Marriott
Florence, SC
04.2025 - 07.2025
- Cleaned guest rooms, ensuring high standards of hygiene and comfort.
- Maintained cleanliness in public areas, including lobbies and restrooms.
- Followed safety protocols to ensure a safe working environment for all staff.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
Dietary Aide
Presbyterian Senior Living
Florence, SC
08.2024 - 01.2025
- Assisted in the preparation and serving of meals to patients, ensuring adherence to dietary restrictions and preferences
- Collaborated with dietitians and healthcare professionals to develop specialized meal plans for patients with specific dietary needs
- Maintained accurate records of patient food intake, allergies, and special requests
- Followed proper sanitation procedures in handling food, utensils, and equipment to maintain a clean and safe environment
- Provided excellent customer service by addressing patient inquiries regarding menu options and accommodating their individual preferences
- Aided in the setup and cleanup of dining areas before and after meal services
- Distributed trays to patients' rooms accurately according to prescribed diets
- Washed dishes using industrial dishwashers or manually cleaned them following established procedures
- Assembled cold food items such as salads or sandwiches according to standardized recipes
- Maintained a clean and organized work area, including storage areas and refrigerators
Sales Associate
KJ's Market
Pamplico, SC
02.2024 - 05.2024
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
Hardees Crew Member
Hardees-Boddie Noell Enterprises, Inc
Timmonsville, SC
09.2023 - 01.2024
- Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
- Trained and supervised a team of XX cashiers to ensure efficient checkout processes and exceptional customer experiences
- Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally
- Assisted in training new hires on proper cash handling procedures, company policies, and customer service standards
- Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed
General Laborer
Mc Entire Produce
Columbia, SC
03.2023 - 06.2023
- Operated machinery for sorting and packing fresh produce efficiently.
- Maintained cleanliness and organization of work areas to ensure safety standards.
- Inspected produce for quality issues before packaging for distribution.
- Followed all safety protocols while handling equipment and materials.
Sales Associate
Citi Trends
West Columbia, SC
10.2022 - 01.2023
- Assisted customers with product selection and inquiries at KJ's Market.
- Maintained product displays to enhance visibility and accessibility for shoppers.
- Handled customer complaints effectively, providing solutions and ensuring satisfaction.
- Trained new associates on store policies, procedures, and customer service standards.
Cashier/Customer Service
Shell Gas Station / Convenience Store
Columbia, SC
08.2022 - 10.2022
- Processed customer transactions efficiently at Shell Gas Station.
- Assisted customers in selecting convenience store items and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
COVID-19 Tester
The Judge Group
Columbia, SC
12.2021 - 01.2022
- Conducted COVID-19 testing according to established safety protocols.
- Collected and processed samples for accurate testing results.
- Explained reason for testing and process involved to each client.
- Set up screening stations to take temperatures and check individuals for COVID-19 symptoms.
- Collaborated with medical staff members on strategies for managing cases of suspected or confirmed coronavirus infections.
Call Center Representative
Teleperformance USA
Columbia, SC
04.2020 - 08.2021
- Managed inbound customer inquiries and provided accurate information effectively.
- Resolved customer issues using internal systems for tracking and documentation.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Cashier/Customer Service
Hardee's
Columbia, SC
09.2015 - 12.2018
- Greet and maintain good repour to customers.
- Complete multiple cash transactions.
- Handle high demand situations
- Handle common Safety and Sanitation situations properly.
- Safe handling of food and utensils.
Education
Associate's degree - Healthcare Administration
Pima Medical Institute
Tucson07.2025
Skills
- Patient communication
- Customer service
- Time management
- Sanitation protocols
- Team collaboration
- Healthcare regulations
- Childcare support
- Surface disinfection
- Budget control
Certification
- Food Handler Certification
- First Aid Certification
- CPR Certification
Timeline
Housekeeper
Aloft Hotel by Marriott
04.2025 - 07.2025
Dietary Aide
Presbyterian Senior Living
08.2024 - 01.2025
Sales Associate
KJ's Market
02.2024 - 05.2024
Hardees Crew Member
Hardees-Boddie Noell Enterprises, Inc
09.2023 - 01.2024
General Laborer
Mc Entire Produce
03.2023 - 06.2023
Sales Associate
Citi Trends
10.2022 - 01.2023
Cashier/Customer Service
Shell Gas Station / Convenience Store
08.2022 - 10.2022
COVID-19 Tester
The Judge Group
12.2021 - 01.2022
Call Center Representative
Teleperformance USA
04.2020 - 08.2021
Cashier/Customer Service
Hardee's
09.2015 - 12.2018
Associate's degree - Healthcare Administration
Pima Medical Institute
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