Shante King
Experienced Bartender and Server
Hayward,CA
Summary
Versatile and dependable bartender with a flexible schedule and 5+ years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player that is dedicated to providing positive customer experience to build loyal customer base. Prepared to handle high-volume service situations. Talented and skilled multitasker comfortable juggling competing priorities while maintaining attention to detail.
Overview
7
7
years of professional experience
Work History
LEAD BARTENDER
Oeste
Oakland, CA
04.2020 - Current
- Integral member of the team, responsible for all aspects of the high volume, fast paced and profitable operations
- Opened and closed down the bar
- Prepared all garnishes, mixes and spirit backups for service
- Performed all open and end of day duties including tallying up and verifying all cash and credit card transactions, balancing tills and reconciling receipts at end of shift.
- Ensured clean work environment for customers and employees by verifying all staff have completed closing duties
- Trained new staff in bar operations
- Created new drink specials to minimize spirit waste
- Managed bar area, cocktail design and menu, and handled inventory.
- Produced and balanced daily sales reports to determine generated revenue.
- Monitored bar inventory and promptly restocked low items before depletion.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Created personal top shelf cocktails for guests according to their preferences to increase revenue and patron loyalty and customer retention.
- Increased average ticket amounts by upselling customers to top shelf brands
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
BARTENDER
COMPLEX
Oakland, CA
01.2023 - Current
- Opened event space including register
- Served concert attendees cocktails quickly and efficiently
- Closed down event space and register.
- Upsold customers to top shelf spirits for higher sales
- Stocked ice bins and coolers as needed throughout shift.
- Effectively multitasked within fast-paced environment.
- Processed payments accurately and efficiently with POS system.
BARBACK
Charmaine's Rooftop Bar
Proper Hotel, SF
01.2019 - 01.2020
- Prepared all garnishes and syrups for cocktails
- Made large portion batched cocktails for service
- Maintained liquor room and wine room inventory for service
- Consistently collected, washed, sanitized and polished all bar ware for bartender and customer use
- Continuously monitored beverage stock levels during peak hours of operation.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Took food and drinks to bar and table customers.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
- Studied bartenders to learn recipes for different mixed cocktails.
- Performed opening duties such as setting up supplies needed for service.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
SERVER
Calavera Mexican Restaurant
Oakland, CA
01.2017 - 01.2019
- Serviced guests with food and beverage requests in a timely, professional, and friendly manner
- Organized large parties, reservations, and special request efficiently & accurately
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked food before serving it to customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Stocked service areas with supplies during slow periods.
Education
Associate of Applied Business - Business Administration
Diablo Valley College
Pleasant Hill, CA10-2025
Skills
- Mixology
- Large Venue and Event Bartending
- Time management & Task Prioritization
- Communication & Team Collaboration
- Critical Thinking
- Leadership
- POS Systems - Payment Processing
- Marketing & Sales
- Resolving conflict & solution
- Planning/Assisting organization of parties & events
- Suggestive Selling via Cross-Selling and Upselling
- Attention to Detail
- Cocktail List Development
- Basic Accounting
- Security Oversight
- Inventory & Labor Cost Control
- Guest Engagement
- Positive and Professional
Timeline
BARTENDER
COMPLEX
01.2023 - Current
LEAD BARTENDER
Oeste
04.2020 - Current
BARBACK
Charmaine's Rooftop Bar
01.2019 - 01.2020
SERVER
Calavera Mexican Restaurant
01.2017 - 01.2019
Associate of Applied Business - Business Administration
Diablo Valley College
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