Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Shante Manzie

United States

Summary

Impactful Quality Manager and auditor with 15 years of experience in the Aerospace industry. Driven and self-motivated, with an eye for detail and a knack for devising and establishing effective quality procedures. A natural leader and team player with strong written and verbal communication skills & an eagerness and capacity for growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CEO, Subcontract Lead Auditor

Arrow Quality Group
New Britain, CT
10.2023 - Current
  • Performed subcontract internal audits to AS9100 & Nadcap requirements to assess effectiveness of client's QMS.
  • Provided root cause, containment, corrective and preventive actions for 3rd party NCRs issued.
  • Implemented NPI process for client's organization to aid in proper flow down of customer requirements.
  • Performed engineering reviews for new processes.
  • Championed the completion of 8D's and NCRs, assigning action items as necessary.
  • Transitioned client's org from operator- to-operator inspection to utilizing dedicated inspection personnel for finals.
  • Communicated effectively with senior management regarding audit results and recommended process improvements.
  • Revitalized yearly FOD & ISO training program, and executed training for all personnel.
  • Executed training of new employees to assist in the understanding of the requirements of the QMS, and the interpretation of policies, procedures, and work instructions.

Quality Manager

Hanwha Aerospace USA
Glastonbury, CT
04.2023 - 10.2023
  • Drove the implementation of the automation required for interpreting inspection data (CMM reports) to satisfy PWA requirements in order to obtain a deviation waiver.
  • Completed gap analysis and internal audits to assess the effectiveness of the Quality Management System, as well as compliance to aerospace standards and customer requirements (AS9100, AS13100, Nadcap, Pratt & Whitney, GE).
  • Initiated and lead a division-wide Quality Clinic stand down to revise MRB Quality Clinic Process, document the revised procedure, and train all personnel.
  • Initiated cross-training of Quality Engineering and Inspection personnel based on shortages identified in Skills Matrices to address staffing issues.
  • Managed team of Quality Engineers and Inspectors to ensure adherence to product and aerospace compliance requirements.
  • Collaborated with other stakeholders- Director of Ops, Operations Manager, Engineering Supervisor, Lean Manager, Value Stream Manager, to ensure adherence to objectives defined in Annual Operating Plan.
  • Delivered reports on quality control metrics to senior leadership, as well as to outside vendors and customers for consideration in new contracts.
  • Revised and created QMS work instructions to reflect best practices and aid in seamless onboarding of new hires.
  • Delegated work to staff, setting priorities for both short and long term goals.
  • Reviewed employee performance for semi-annual reviews and provided ongoing feedback and coaching to drive performance improvement.
  • Assisted HR in the recruitment and training of new employees.

Quality Manager

Ace Precision
Agawam, MA
08.2022 - 04.2023
  • Suggested a technical revision of a customer's specification which was enacted and proven effective by eliminating the occurrence of a quality issue.
  • Spearheaded the creation and implementation of a written collection of Standard Operating Procedures for the Quality department to promote consistency in meeting quality objectives.
  • Developed an Employee Qualification Matrix and documented Training process to promote effective onboarding, and training record retention across all departments.
  • Implemented an ISO9001/AS9100D training program to promote a general understanding of the standard and the importance of compliance.
  • Trained and developed employees in effort to contribute to overall professional growth.
  • Collaborated with customers to develop quality control criteria for products based on customer needs and intended product applications.
  • Managed a team of technicians and inspectors to ensure adherence to product requirements.
  • Tracked and recorded KPIs and statistical reviews monthly, reporting results to top management at Production Meetings.
  • Conducted internal audits to assess the effectiveness of the QMS and all newly implemented procedures.
  • Assisted with First Piece, Final, and First Article Inspection as necessary.

Director of Quality

Plainville Plating
Plainville, CT
06.2021 - 08.2022
  • Maintained QMS compliance with Nadcap, FAA, ISO 9001, AS9100, and various customer standards and requirements including PWA, Boeing, and Parker Hannifin.
  • Management Representative for all 2nd and 3rd party audits.
  • Scheduled and completed various internal audits annually across all departments and QMS Processes.
  • Completed RCCA Analysis for internal and external quality issues and corrective action requests.
  • Completed Process Engineering Change Orders to maintain process compliance with changing industry specifications and standards.
  • Responded to various customer inquiries, including review of customer specifications to gauge capabilities for new operations.
  • Recruited and oversaw the training and competence of all Quality Assurance employees.
  • Created Standard Operation & Final Inspection Procedures as necessary.
  • Implemented training programs pertaining to OSHA, FOD, and any quality issues for production, quality, and laboratory personnel.
  • Monitored monthly Key Performance Indicators and discovered opportunities for improvement.
  • Established and maintained key relationships with President, CEO, Top Management, and personnel on all levels of the organization.
  • Fielded customer complaints and rectified issues.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Supervised and guided inspectors, operators and other staff.

Quality Manager

Plainville Plating
Plainville, CT
06.2019 - 06.2021
  • Supplier Representative for Pratt & Whitney, Boeing, Parker, and various other Prime Manufacturers.
  • Completed RCCA Analysis and organization's internal and external Corrective Actions Reports.
  • Identified deviations in finished products from quality standards, isolating causes within production process and devising solutions to increase consistency.
  • Oversaw personnel by initiating promotions, transfers and disciplinary measures.
  • Decided which products were defective and which ones were acceptable.
  • Managed team of inspectors to ensure adherence to specification requirements.
  • Ensured that all facility equipment was maintained per calibration requirements and Master calibration schedule.
  • Utilized XRF Machine, Micrometers, Calipers, Dualscopes and Borescopes for final and in-process inspection as needed.
  • Maintained positive relationships with customers and direct-reports resulting in high customer and employee satisfaction and retention.

Skills

  • Working knowledge of ISO 9001, AS9100D, & AS13100 standards
  • Internal Auditing
  • Continuous Improvement
  • RCCA Analysis (Root Cause corrective Action)
  • Strong Communication Skills
  • Employee training & development
  • Strong Problem-Solving skills
  • Microsoft Office
  • Ability to influence and lead
  • Contract Review
  • Interpersonal skills
  • Ability to work independently
  • Ability to prioritize various assignments
  • Interpreting Specifications
  • Operation monitoring
  • Blueprint Reading

Certification

  • EANE Principles of Leadership
  • AS9100 Rev. D & ISO 9001:2015 Lead Auditor
  • IAQG-Sanctioned 9100:2016 Aerospace Auditor Transition Training
  • PWA LCS Certification
  • Honeywell SCA Certification for Anodize, Plating, Conversion Coating and Cleaning
  • PWA EIM Level II Etch Inspector

Timeline

CEO, Subcontract Lead Auditor

Arrow Quality Group
10.2023 - Current

Quality Manager

Hanwha Aerospace USA
04.2023 - 10.2023

Quality Manager

Ace Precision
08.2022 - 04.2023

Director of Quality

Plainville Plating
06.2021 - 08.2022

Quality Manager

Plainville Plating
06.2019 - 06.2021

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Shante Manzie