Summary
Overview
Work History
Skills
References
Timeline
Hi, I’m

Shante Martinez

Denver,CO
Shante Martinez

Summary

Detail-oriented Administrative and Executive Assistant with expertise in office coordination, scheduling, recruiting, and client support. Proven ability to manage complex calendars, support leadership, handle confidential information, and ensure smooth operations. Known for strong organization, adaptability, and a solutions-focused mindset.

Overview

18
years of professional experience

Work History

InterSolutions
Remote

Staffing Manager
08.2022 - Current

Job overview

  • Manage full-cycle recruitment and administrative operations for both the Arizona and Las Vegas markets.
  • Track and manage employee check-ins, timesheet entries, and approval workflows to ensure accurate payroll and client billing.
  • Oversee sourcing, screening, interviewing, onboarding, and background checks for multifamily positions.
  • Coordinate job placements by aligning top talent with client requirements for seamless matchmaking.
  • Develop candidate pipelines through proactive outreach, strategic postings, and networking events.
  • Conduct detailed interviews, and communicate client expectations and assignment standards clearly.
  • Maintain organized records, including applicant tracking and employment documents.
  • Monitor multiple inboxes, ensuring timely communication with clients and candidates.
  • Support field employees by addressing performance concerns, and reinforcing client expectations.

Metropolitan OB/GYN
Denver, CO

Medical Office & Referral Coordinator
06.2021 - 08.2022

Job overview

  • Coordinated high-volume patient scheduling across multiple providers, integrating personal and professional calendars for physicians.
  • Managed referrals to external specialists, ensuring accurate documentation and timely follow-up.
  • Verified insurance coverage and prior authorizations while processing billing claims with high attention to detail.
  • Acted as liaison among patients, providers, and insurance representatives to resolve issues and enhance communication.
  • Maintained accurate medical records, ensuring compliance with HIPAA regulations and operational needs.
  • Operated multi-line phone systems in high-traffic settings, fielding inquiries and scheduling requests professionally.
  • Delivered comprehensive front office administrative support, facilitating smooth daily operations in healthcare setting.

Optimum Women's Health
Denver, Colorado

Medical Office Coordinator/Medical Assistant
02.2020 - 06.2021

Job overview

  • Oversaw scheduling, insurance verification, and billing in high-volume medical office to improve accuracy and efficiency.
  • Delivered compassionate care to patients, especially pregnant individuals navigating strict protocols during COVID-19 pandemic.
  • Streamlined patient intake and billing workflows through effective support of insurance authorization and claims processing.
  • Maintained medical and office supply inventory, placing timely orders for uninterrupted operations.
  • Managed multi-line phone systems and front desk duties with professionalism and discretion.
  • Ensured compliance with HIPAA standards by securing patient records and maintaining confidentiality.
  • Performed specimen collection and testing, adhering to clinical protocols for proper handling and courier pickup.

Alliance Data
Thornton, Colorado

Resolution/Retention Specialist
05.2016 - 02.2020

Job overview

  • Handled high volume of inbound and outbound calls, resolving customer inquiries and disputes.
  • Processed billing adjustments and resolved account issues while meeting call handling metrics.
  • Provided operational assistance to internal team members by troubleshooting various issues.
  • Recognized for effective multitasking in high-pressure environments while sustaining service quality.

Skills

  • Inbox management
  • Schedule coordination
  • Full-cycle recruitment
  • Office operations
  • Data confidentiality
  • Insurance verification
  • Conflict resolution
  • Multitasking and prioritization
  • Microsoft Office Suite
  • Google Workspace
  • CRM and ATS systems
  • EMR/EHR systems
  • Payroll management
  • Client relationship management
  • Effective communication
  • Problem-solving skills
  • Attention to detail
  • Time management
  • Staff management

References

References available upon request.

Timeline

Staffing Manager

InterSolutions
08.2022 - Current

Medical Office & Referral Coordinator

Metropolitan OB/GYN
06.2021 - 08.2022

Medical Office Coordinator/Medical Assistant

Optimum Women's Health
02.2020 - 06.2021

Resolution/Retention Specialist

Alliance Data
05.2016 - 02.2020

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