Shante Pugh
Lake Wales,FL
Summary
Strategic Real Estate Agent known for building quality rapport with buyers, sellers and loan professionals to foster seamless home sales and purchases. Offering many years of property tours, client relationship management, and financial assessment to assist clients. Personable and communicative with expertise in market conditions and property values.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Xcellence Realty,Inc
Miami, FL
08.2019 - Current
- Negotiated contracts between buyers and sellers of real estate.
- Conducted walkthroughs with prospective buyers or tenants before contracts are finalized.
- Evaluated borrowers for financial risk, estimating mortgage payments, insurance and property taxes.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
- Generated lists of properties comparable with buyers' needs and financial resources.
- Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price.
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
- Prepared documents such as listing agreements, purchase contracts, closing statements and deeds.
- Provided guidance to clients throughout the entire home buying process.
- Determined best mortgage options to help clients obtain financing at best rates and terms.
- Worked with clients to ensure understanding of and processes.
Claims Customer Service Representative
GEICO
Lakeland, FL
03.2022 - 06.2022
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
Customer Service Representative
Aarons Sale and Lease
Bartow, FL
10.2006 - 12.2019
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed strong customer relationships to encourage repeat business.
- Promoted available products and services to customers during service, account management and order calls.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Took special orders in person and over telephone, generating additional revenue every month.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Collected deposits or payments and arranged for billing.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Supported sales team members to drive growth and development.
- Provided accurate information about products and services to customers.
Education
High School Diploma -
Lake Wales Senior High School
Lake Wales, FL05-2004
Associate of Arts -
Valencia College
Orlando, FLSkills
- Relationship building
- Property closing
- Networking and prospecting
- Purchase agreements
- Sales negotiation
- Account updating
- Active listening
- Product knowledge
Certification
- Licensed Real Estate Agent-2019
- Business Support Training-2021
- Licensed Residential Insurance-2022
Timeline
Claims Customer Service Representative
GEICO
03.2022 - 06.2022
Real Estate Agent
Xcellence Realty,Inc
08.2019 - Current
Customer Service Representative
Aarons Sale and Lease
10.2006 - 12.2019
- Licensed Real Estate Agent-2019
- Business Support Training-2021
- Licensed Residential Insurance-2022
High School Diploma -
Lake Wales Senior High School
Associate of Arts -
Valencia College
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