Shante' Shan
West Haven
Summary
Detail-oriented professional with a strong background in office management and HR support. Skilled in training staff, managing payroll, and optimizing scheduling to improve operational efficiency and ensure client satisfaction.
Overview
15
15
years of professional experience
Work History
Assistant Office Manager
Visiting Angels Home Care
Woodbridge
08.2021 - 10.2025
- Managed daily office operations for home care agency.
- Assisted with scheduling caregivers and client appointments.
- Coordinated communication between staff, clients, and families.
- Trained new administrative staff on office procedures.
- Supported payroll processing and employee timekeeping functions.
- Responded promptly to clients inquiries via phone or email.
- Performed additional tasks assigned by senior management staff.
- Supported HR functions such as onboarding new employees, conducting interviews, administering benefits.
Business Office Associate
CarMax
East Haven
10.2020 - 07.2021
- Greeted customers and explained necessary paperwork for transactions.
- Provided customer service support by guiding clients through sales processes.
- Contacted finance and title companies to obtain registration and title information.
- Processed reassignments and collected titles for auction purposes.
- Utilized PC skills to manage documentation efficiently while multitasking effectively.
Assistant Store Manager
New York & Company
Waterford
11.2010 - 01.2020
- Supervised daily store operations and ensured compliance with visual merchandising standards.
- Trained and mentored new staff on customer service best practices to enhance performance.
- Managed inventory levels, placing orders as necessary to meet demand.
- Developed promotional displays to drive sales initiatives and attract customers.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Coordinated team schedules to optimize staffing during peak hours for improved service.
- Implemented loss prevention strategies to reduce shrinkage risks in operations.
- Oversaw cash handling procedures, reconciling discrepancies to maintain financial accuracy.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Education
GED -
Franklin K. Lane
Brooklyn, NY01-2000
Skills
- Office management
- Scheduling coordination
- Payroll administration
- HR support
- Document management
- Customer relationship management
- Staff training
- Conflict resolution
- Team collaboration
- Time management
- Operational support
- Inventory control
- Problem solving
- Communication strategies
Timeline
Assistant Office Manager
Visiting Angels Home Care
08.2021 - 10.2025
Business Office Associate
CarMax
10.2020 - 07.2021
Assistant Store Manager
New York & Company
11.2010 - 01.2020
GED -
Franklin K. Lane