SHANTE SPENCER

Led analysis of policy data and account activity to identify trends, risks, and operational inefficiencies, improving overall service outcomes

Conducted detailed account reviews, uncovering opportunities to improve client retention and streamline policy processes

Partnered with cross-functional teams to resolve complex issues and enhance workflow efficiency across departments

Performed audits to ensure compliance, data accuracy, and risk mitigation, reducing exposure to potential financial discrepancies

Developed and maintained reports to track performance metrics and support data-driven decision-making

Identified root causes of recurring issues and recommended process improvements to increase operational efficiency

Supported fraud investigation efforts by analyzing suspicious activity and assisting risk management teams

Maintained accurate policy records and ensured compliance with regulatory standards and internal guidelines

• Provided administrative and scheduling support and scheduling support for Mayor Marcia Fudge
• Compiled and presents concise reports to support informed decision-making
• Assisted with public and community engagement events, maintaining professionalism and confidentiality
• Managed documentation and correspondence for executive-level operations