Shante Spivey
Spring,TX
Summary
Accurate and thorough Senior Analyst with exceptional teamwork, leadership, and communication skills. Over 8 years of experience working on large-scale projects, and handling daily operational requests. Successful at focused analyzing with extensive knowledge of domestic and international cash and trade. Understanding of modern treasury software with thorough knowledge of electronic funds transfer operations, including Fedwire, CHIPS, and SWIFT. Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Self-reliant to perform analysis and make recommendations. Strong leadership skills, motivated to learn, grow and excel in various work environments.
Overview
9
9
years of professional experience
Work History
Treasury Ops, Senior Analyst, AVP Foreign Exchange
M&T Bank
09.2020 - Current
- Reconciling FX wires, ensuring accuracy before payments are released and processed
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Delivered accurate financial forecasts by conducting thorough data analysis and research on market trends.
- Provides quick and thorough response to routine business partners and customer request, pertaining to FX investigations
- Performed strong attention to detail ensuring zero financial losses are incurred as result of operational errors
- Established solid understanding of all operation workflows and complied with established internal controls and policies
- Led cross-departmental and divisional workflows supporting risk management
- Verifies ownership and transaction information and instructions to confirm accuracy
- Resolved escalated customer issues and boosted retention rates
Global Payment Operations
Citi Bank
08.2015 - 03.2019
- Streamlined payment operations by implementing efficient processes and procedures.
- Enhanced transaction accuracy with thorough attention to detail and consistent monitoring of account activities.
- Funds Control Team monitoring and releasing payments being held for credit, posting restrictions, and debit cap
- Repaired and processed over 200 North America Cash and Trade
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked well in team setting, providing support and guidance
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Science - Criminal Justice
SUNY Buffalo State
Buffalo, NY05.2010
Skills
- Global payment processing
- Banking operations knowledge
- Client management
- Performance monitoring
- Technical understanding
- Analytics program experience
- Knowledge of business operations
- Tech-Savvy
- Competitive Analysis
- Documentation And Reporting
- Workflow Analysis
- Financial Modeling
Timeline
Treasury Ops, Senior Analyst, AVP Foreign Exchange
M&T Bank
09.2020 - Current
Global Payment Operations
Citi Bank
08.2015 - 03.2019
Bachelor of Science - Criminal Justice
SUNY Buffalo State
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