Shantea Caple
Philadelphia,PA
Summary
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
11
11
years of professional experience
Work History
Residential Cleaner
Homeaglow
01.2022 - Current
- Introduced new cleaning products
- Expanded clientele base through effective networking and positive word-of-mouth referrals from satisfied customers
- Addressed complex cleaning challenges.
- Maintained high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
Temp Worker
Express Professional Employment
09.2018 - 11.2023
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs
- Keep storage areas and carts well-stocked, clean and tidy.
- Improved customer satisfaction with prompt and professional service during temporary placements in customer-facing roles.
Housekeeper Manager
Compass Group USA
08.2017 - 05.2020
- Oversaw budgeting for housekeeping department, making strategic decisions regarding resource allocation based on organizational priorities
- Managed inventory control, ensuring adequate supplies were available
- Evaluated employee performance regularly, recognizing top performers while identifying opportunities for improvement among others
- Proactively addressed guest concerns or complaints, demonstrating exceptional problem-solving skills and commitment to service excellence.
Environmental Services Supervisor
Hahnemann Hospital
10.2013 - 02.2016
- Directed team of 30+ staff, promoting a supportive work environment
- Implemented novel cleaning protocols, resulting in a 20% decrease in infection rates
- Successfully tackled and resolved operational challenges
- Boosted overall efficiency and patient satisfaction by ensuring a clean and sanitary hospital environment.
Education
Associate of Applied Science -
Devry College of New York
New York, NY11.2024
Skills
- Appliance cleaning
- Bathroom sanitation
- Kitchen Cleaning
- Deep cleaning expertise
- Maintenance
- Waste disposal
- Chemical Handling
Timeline
Residential Cleaner
Homeaglow
01.2022 - Current
Temp Worker
Express Professional Employment
09.2018 - 11.2023
Housekeeper Manager
Compass Group USA
08.2017 - 05.2020
Environmental Services Supervisor
Hahnemann Hospital
10.2013 - 02.2016
Associate of Applied Science -
Devry College of New York
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