Shantea Lightfoot
Las Vegas ,NV
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Blue Cross and Blue Shield
01.2021 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Mail Processing Clerk
US Postal Service
10.2018 - 01.2020
- Operated and maintained automated sorting machines for mail processing.
- Sorted mail accurately and promptly when needed.
Manager
MetroPCS
06.2016 - 10.2018
- Daily duties is dealing with customer and finding them the right phone for there needs
- While activating new accounts, taking payments and helping with technical trouble shooting for lg, Samsung, zte and Apple
- My job requires Standing until open to close and making sure the store is clean, while making sure daily sales is met and inventory is counted
- While Dropping off deposits and being a key holder for 6 locations, while accomplishing employee of the month for great scores during the journey
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Improved marketing to attract new customers and promote business.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Increased market share with strategic business development efforts, expanding into untapped markets.
Housekeeper
Villas of Holly Brook
03.2013 - 03.2016
- Ensured highest degree of cleanliness and sanitation at all times as per established procedures.
- Executed duties for residents and team members with courtesy and professionalism.
Caregiver
Help at Home
01.2013 - 09.2014
- Facilitated independent living for the disabled and elderly through household maintenance.
- Delivered client care across home environments and assisted living complexes.
Stock Associate
Walmart
04.2013 - 05.2014
- Handled substantial manual labor responsibilities while working as a Walmart stock associate.
- Loaded and unloaded shipments.
- Handled heavy items, exceeding 50 pounds, in Walmart stock position.
- Knowledge of operating heavy machinery such as forklifts was a must
Operation Clerk 3
Wells Fargo
05.2012 - 02.2014
- As a Wells Fargo operation clerk 3, my main focus is processing electronic loan documents and categorizes them by code
- My job entails data entry of names, account numbers, and important information while answering phones to help with problems so we can solve them with our customers
- I was graded on production, quality, and attendance
Crew
McDonald's
11.2008 - 01.2011
- Cashier Face to Face interaction with customers providing excellent customer service and assisting in needs of others
- Also management of money and decision making
- Drive thru window operator, took orders and delivered food in fast paced environment while maintain high quality customer service in a timely manner
- Helped train newer employees learn procedures and expectation
Data Entry
State Retirement
11.2009 - 06.2010
- Data entry, work involved maintain and imputing data to generate an accurate result
- Uploaded confidential information into the system to help organize and track records
- I accomplished being successful in having office skills
Education
Associate - Business
Lincoln College of Technology
Nashville05.2012
high school diploma - psyhology A.S
Springfield high
Springfield, IL01.2010
Skills
- Key Holder
- Customer Service
- Permitting
- Retail Management
- Logistics
- Cleaning Experience
- Store Management Experience
- Heavy Lifting
- Critical thinking
- Active listening
- Data entry
- Customer relations
Certification
- CPR/First Aid
- Driver's License
Timeline
Customer Service Representative
Blue Cross and Blue Shield
01.2021 - 01.2025
Mail Processing Clerk
US Postal Service
10.2018 - 01.2020
Manager
MetroPCS
06.2016 - 10.2018
Stock Associate
Walmart
04.2013 - 05.2014
Housekeeper
Villas of Holly Brook
03.2013 - 03.2016
Caregiver
Help at Home
01.2013 - 09.2014
Operation Clerk 3
Wells Fargo
05.2012 - 02.2014
Data Entry
State Retirement
11.2009 - 06.2010
Crew
McDonald's
11.2008 - 01.2011
Associate - Business
Lincoln College of Technology
high school diploma - psyhology A.S
Springfield high
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