Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shante A. Mundy

Marietta

Summary

Invested Candidate dedicated to forming trusting relationships and advocating for best interests of clients. Expertise in Psychology and interpersonal relationships. Respectful and compassionate professional offering 8-year background serving community by providing guidance for clients in need.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Crisis Counselor II-40 HOURS Full Time

Behavioral Health Link
11.2022 - Current
  • Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
  • Worked with leadership to strategize and introduce office initiatives.
  • Evaluated risk to client or others by gathering information and conducting assessments.
  • Kept meticulous records of all correspondence with customers for future reference.
  • Conversed with individuals in crisis which called or texted hotline for assistance.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
  • Counseled and helped to stabilize consumers and caregivers in crisis situations.
  • Implemented document management solutions with primary focus on document control, distribution and knowledge management.
  • Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.

Child & Family Therapist-40 Hours Full Time

Good Ground Development Center
02.2021 - 06.2022
  • Developed level-appropriate lessons and activities to support skill-building needs.
  • Worked with leadership to strategize and introduce office initiatives.
  • Coordinated with internal departments on implementation of new client business.
  • Researched and wrote contracts, agreements and proposals.
  • Addressed employee concerns regarding demotion and termination.
  • Organized and coordinated conferences and monthly meetings.
  • Identified and executed opportunities to engage clients.
  • Prepared children for success in classroom settings through encouragement and exploration of learning activities.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Conducted educational, behavioral and well-being assessments.
  • Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
  • Onboarded new clients through established sales and implementation cycle.

Lead Community Support Specialist- 40 HOURS FULL

Good Ground Development Center
02.2021 - 06.2022
  • Assisted in implementation of community support services in alignment with needs.
  • Worked closely with organizational leadership and board of directors to strategically affect operational direction.
  • Supported clients in developing goals and social skills, improving individual wellness and productivity.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Liaised with community members, recommending resources and programs.
  • Produced crisis management and intervention plans for communities in need.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Elicited comments from individuals surveyed and accurately recorded comments.
  • Reviewed collected data obtained from interviews for completeness and accuracy.
  • Adhered to deadlines for completing interviews, reporting progress and returning materials.
  • Completed human resource operational requirements by scheduling and assigning employees.

Behavioral Specialist-40 Hours Full Time

Life Empowerment Services
01.2020 - 12.2020
  • Utilized positive reinforcement to maximize desired behavior and educational outcomes.
  • Collaborated with review boards on management of discrimination complaints to facilitate risk mitigation.
  • Migrated legacy HRIS system to new technology to minimize business impacts.
  • Maintained accurate and confidential records of assigned students.
  • Crafted Behavioral Intervention Plans for individual students.
  • Supervised student behavior during daily academic routines to secure safety of students and staff.
  • Partnered with administrative leadership to improve discipline practices based on data findings.
  • Oversaw proactive crisis intervention training for campus employees.

Senior Program Services Coordinator-40 HOURS FULL

Lost N Found Youth
11.2018 - 03.2020
  • Provided ongoing direction and leadership for program operations.
  • Worked alongside other professionals to outline and implement program plans and objectives.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Maintained regular communication between departments via email and phone calls to coordinate program logistics.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Established goals and created action plans to achieve goals.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Organized and managed program development from conception through successful execution.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.

Case Manager- 40 HOURS FULL TIME

Lost N Found Youth
11.2018 - 03.2020
  • Provided outstanding service to all individuals, promoting effective and lasting business relationships.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Spoke with peers to verify task completion, meeting tight deadlines and schedules.
  • Maintained compliance with company policies, objectives and communication goals.
  • Managed support services and fostered communication among social workers, therapists, hospital staff and patients.

Education

Master of Science - School of Social Work

Clark Atlanta University
Atlanta, GA
05.2022

Bachelor of Science - Family And Human Science

Towson University
Baltimore, MD
05.2018

Associate of Arts - Mass Communications

The Community College of Baltimore County
05.2015

Skills

  • Crisis Intervention
  • Intervention Planning
  • Behavioral Counseling
  • Case Documentation
  • Individual and Group Counseling
  • Market Conditions
  • Personnel Engagement
  • Intervention Strategies
  • Diversity Programs
  • Project Coordination
  • Resource Management
  • Community Building

Certification

  • Mandated Reporter : Critical Links in Protecting Children in Georgia 2018
    ● Youth Mental First Aid USA 2018
    ● Crisis Intervention 2020
    ● Mindset Safety Management Curriculum 2021
    ● Collaborative Institutional Training Initiative 2022
    ● Promoting Diversity and Inclusion 2022

Timeline

Crisis Counselor II-40 HOURS Full Time

Behavioral Health Link
11.2022 - Current

Child & Family Therapist-40 Hours Full Time

Good Ground Development Center
02.2021 - 06.2022

Lead Community Support Specialist- 40 HOURS FULL

Good Ground Development Center
02.2021 - 06.2022

Behavioral Specialist-40 Hours Full Time

Life Empowerment Services
01.2020 - 12.2020

Senior Program Services Coordinator-40 HOURS FULL

Lost N Found Youth
11.2018 - 03.2020

Case Manager- 40 HOURS FULL TIME

Lost N Found Youth
11.2018 - 03.2020

Master of Science - School of Social Work

Clark Atlanta University

Bachelor of Science - Family And Human Science

Towson University

Associate of Arts - Mass Communications

The Community College of Baltimore County
  • Mandated Reporter : Critical Links in Protecting Children in Georgia 2018
    ● Youth Mental First Aid USA 2018
    ● Crisis Intervention 2020
    ● Mindset Safety Management Curriculum 2021
    ● Collaborative Institutional Training Initiative 2022
    ● Promoting Diversity and Inclusion 2022
Shante A. Mundy