Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shantea Thomas

Woodland

Summary

Developed excellent customer service and time management skills in fast-paced driving environment. Effective in navigating city streets and optimizing routes to ensure timely arrivals. Looking to transition into new field, leveraging strong interpersonal and problem-solving capabilities.

Reliable and personable, possessing strong understanding of city navigation and safe driving practices. Familiar with GPS technology and route optimization, paired with excellent customer service and time management skills. Committed to ensuring passengers reach their destinations efficiently and comfortably.

Professional driver with extensive experience in medical transportation. Known for reliability, adaptability, and teamwork, consistently ensuring patient safety and comfort. Strong collaborative skills, ensuring smooth operations and positive outcomes in dynamic environments.

Overview

17
17
years of professional experience

Work History

Uber Partner

Uber
04.2023 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.

Lead Maintenance Technician

Spring Creek Village Assisted Living & Memory Care
03.2019 - 03.2023
  • Facilitated seamless transitions between shifts by providing thorough handoff reports to incoming staff members.
  • Ensured proper medication storage and inventory management for optimal efficiency and compliance with regulations.
  • Educated patients about potential side effects, interactions, and precautions related to their medications.
  • Trained new Medication Technicians, ensuring adherence to best practices and quality standards.

Medication Aide

Avanti Senior Living
03.2016 - 06.2019
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
  • Administered prescribed drugs to high-volume patient caseload.
  • Reduced medication errors by diligently maintaining and updating medication records for each patient.

Medication Nursing Assistant

Village of the Heights
11.2015 - 02.2016
  • Collaborated with nursing staff to develop individualized care plans for patients, addressing specific medical needs.
  • Assisted in maintaining a clean and organized medication storage area, adhering to regulatory guidelines for proper handling of medications.
  • Promoted a positive patient experience through compassionate interactions while administering medications and performing necessary tasks.
  • Reduced medication errors by meticulously following medication administration protocols and procedures.
  • Served as a reliable resource for nursing staff by offering assistance with patient care tasks during high-demand periods or staffing shortages while maintaining primary focus on medication management duties.
  • Safeguarded confidential patient information while managing electronic health records data entry tasks associated with medication administration documentation.
  • Contributed to the seamless operation of the healthcare facility by documenting all administered medications in electronic health records accurately.

Medical Biller and Coder

Liv-Home
12.2014 - 02.2015
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
  • Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.

Assisted Living Supervisor

Fountains At Franklin
05.2008 - 12.2014
  • Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
  • Led, directed and motivated others to innovate and excel.
  • Worked in fast-paced environment with competing demands for time and attention.
  • Established strong relationships with residents and families through open communication and proactive problem resolution.
  • Implemented innovative activities to promote social engagement and mental stimulation among residents.
  • Reduced staff turnover rate by creating a positive work environment, offering competitive compensation packages, and recognizing employee achievements.
  • Boosted staff morale, providing ongoing training and professional development opportunities.
  • Fostered a safe and supportive living environment with regular safety checks and incident reporting.
  • Exceeded state inspection standards consistently, maintaining a high-quality living environment for residents.

Education

Medical Billing And Coding

Detroit Business Institute
Southfield, MI
05-2010

No Degree - Nursing

Wayne County Community College
Detroit, MI
05-2003

Skills

  • Flexibility
  • Punctuality
  • Cleanliness
  • Situational awareness
  • Driving safety
  • Strong navigation
  • Vehicle maintenance
  • Route planning
  • HIPAA compliance
  • Insurance verification
  • ICD-10 proficiency
  • Payment posting
  • Medicare and medicaid billing
  • Claim submission
  • Medical coding expertise
  • Diagnostic coding
  • Appeals processing
  • Patient account management
  • Vital signs monitoring
  • Clinical judgment
  • Compassionate care
  • Patient confidentiality
  • Medical documentation
  • Medication reconciliation
  • Reliability and punctuality
  • Elderly care
  • Prescription verification
  • Staff training and development
  • Patient care coordination
  • Drug interaction monitoring
  • Dosage calculation

Timeline

Uber Partner

Uber
04.2023 - Current

Lead Maintenance Technician

Spring Creek Village Assisted Living & Memory Care
03.2019 - 03.2023

Medication Aide

Avanti Senior Living
03.2016 - 06.2019

Medication Nursing Assistant

Village of the Heights
11.2015 - 02.2016

Medical Biller and Coder

Liv-Home
12.2014 - 02.2015

Assisted Living Supervisor

Fountains At Franklin
05.2008 - 12.2014

Medical Billing And Coding

Detroit Business Institute

No Degree - Nursing

Wayne County Community College

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