Shanteal Riley
Jonesboro,GA
Summary
Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and communicating with individuals at all levels. Ready to grow efficiency and expand locations by applying diverse experience and vast real estate knowledge. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Assistant Property Manager
Onsite Property Management
11.2023 - Current
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Ensured compliance with all applicable laws related to fair housing practices.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Shadow Ridge
Bridge Property Management
08.2021 - 08.2023
- Assisted property manager in leasing and marketing activities.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Prepared monthly financial reports for review by the property manager.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Interacted with potential renters during showings providing information about the property features.
- Negotiated rental terms with applicants ensuring that they comply with company policy standards.
- Collected first month's rent along with security deposit prior to move-in date.
- Organized periodic tenant appreciation activities such as barbecues or holiday parties.
- Collected monthly assessments, rental fees, deposits and payments.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Explained policies and procedures to tenants and enforced rules.
- Updated tenant and unit information to keep current in housing database.
- Escalated critical issues to property manager to promote immediate resolution.
- Oversaw budgeting process for assigned properties.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Norwood Property Manager
Providence Real Estate Group
12.2020 - 06.2021
- Started as assistant manager and was quickly promoted to property manager
- Increased occupancy from 87% to 95%
- Reached monthly budget and collection goals
- Maintained monthly budget and prepared bonus summaries, month-end reports, and leasing summaries.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Assisted owners with analyzing complex real estate documents and loan agreements.
- Recommended clarifications and changes in program policies to director of property management.
- Prepared detailed budgets and financial reports for properties.
Pines at Greenbriar ASSISTANT MANAGER
Providence Real Estate Group
05.2019 - 06.2020
- Maintain prospect records using proprietary online tools
- Prepare leasing agreements
- Showing apartments and answering prospective residents’ questions about pricing
- Verify applications and follow up on applications including resident screening.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Communicated regularly with customers to gain insights into their needs.
Alexandria Landing LEASING CONSULTANT
Providence Real Estate Group
12.2018 - 05.2019
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Processed move-outs by completing final walkthrough, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Updated resident data into property management software system daily.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
Sorelle LEASING Manager
Greystar
01.2016 - 10.2018
- Assist management with resident relations
- Make and maintain relationships with industry partners and brokers
- Manage the leasing, closing and move in process with our new residents
- Recommend and track marketing avenues, oversee marketing campaigns and monitor traffic results
- Analyze market and occupancy trends and shop the competition to identify changing market conditions
- Maintain daily and weekly leasing reports and monthly market surveys
- Responsible for updating the website and marketing sites.
- Assisted in the preparation of marketing materials for vacant units.
- Facilitated communication between tenants and landlord or property management company.
Outspan Town homes Assistant Manager
03.2008 - 07.2013
- Identifies areas for improvement and offers suggestions and recommendations to improve efficiency and productivity
- Completes all marketing/advertising activities at the direction of the property manager
- Reviews social media websites and ensures online reputation management
- Develop long-lasting relationships with our current residents and provide them with exceptional customer service
- Prepares and assists with all leasing paperwork
- Collect and post money.
Education
Bachelor’s Degree in Legal Studies - Legal Studies
KAPLAN UNIVERSITY
Associates in Criminal Justice -
Brown Mackie
Skills
- Excellent communication skills demonstrating verbal and written expression, active listening and ability to maintain interpersonal relationships
- Skilled and knowledgeable of sales techniques; closing techniques and in overcoming objections
- Ability to multi-task while still exhibiting good judgment and composure in a fast-paced environment
- Demonstrate strong attention to detail while preparing lease documents, resident files, applications for approval, and related bookkeeping tasks
- Ability to be flexible, dependable, versatile, and work well under pressure
- Business processes and procedures
- Compliance Monitoring
- Property Management
- Fair housing mandates
- Preventive Maintenance
- Marketing and Advertising
- Legal knowledge
References
References available upon request.
Timeline
Assistant Property Manager
Onsite Property Management
11.2023 - Current
Shadow Ridge
Bridge Property Management
08.2021 - 08.2023
Norwood Property Manager
Providence Real Estate Group
12.2020 - 06.2021
Pines at Greenbriar ASSISTANT MANAGER
Providence Real Estate Group
05.2019 - 06.2020
Alexandria Landing LEASING CONSULTANT
Providence Real Estate Group
12.2018 - 05.2019
Sorelle LEASING Manager
Greystar
01.2016 - 10.2018
Outspan Town homes Assistant Manager
03.2008 - 07.2013
Bachelor’s Degree in Legal Studies - Legal Studies
KAPLAN UNIVERSITY
Associates in Criminal Justice -
Brown Mackie
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