Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shantearea Edwards

Fort Lauderdale,FL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

6
6
years of professional experience

Work History

Office Manager

Classic Collision
03.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

Office Manager

Caliber Collision
01.2021 - 12.2022
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Updated reports, managed accounts, and generated reports for company database.
  • Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.

Operations Manager

Elaine’s Legendary
02.2018 - 12.2020
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.

Education

Associate of Science -

Broward College
Fort Lauderdale, FL
12.2018

Skills

  • Customer Service
  • Office Management
  • Customer Relations
  • Data Entry
  • Administrative Support
  • Payroll and budgeting
  • Operations Management
  • Documentation and control
  • Supply Management

Timeline

Office Manager

Classic Collision
03.2023 - Current

Office Manager

Caliber Collision
01.2021 - 12.2022

Operations Manager

Elaine’s Legendary
02.2018 - 12.2020

Associate of Science -

Broward College

Similar Profiles

CREATE PROFILE
Shantearea Edwards