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Shanteasia Harris
Mobile,AL
Work Preference
Summary
Remote Customer Service Specialist with 6+ years of experience supporting healthcare and insurance clients. Skilled in high-volume call handling, appointment scheduling, and resolving complex customer concerns. Experienced working with major insurance providers including UnitedHealthcare, Aetna, CareSource, and HealthSpring through Signify Health. Proven ability to deliver efficient, empathetic support in fast-paced remote environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative(Remote)
Teleperformance
03.2023 - 04.2026
- Managed high-volume inbound calls while providing empathetic, solution focused support to customers regarding insurance inquiries and account concerns
- Consistently met performance metrics including call quality, efficiency, and customer satisfaction. Scheduled in-home health assessments on behalf of major insurance providers including UnitedHealthcare, Aetna, CareSource, and HealthSpring through Signify Health
- Navigated multiple systems simultaneously to verify member information, update accounts, and ensure accurate appointment scheduling
- Resolved customer concerns by actively listening, de-escalating situations, and providing clear, detailed solutions
- Maintained strict confidentiality and compliance with HIPAA and company policies while handling sensitive customer information
Caregiver
Right At Home
10.2021 - 03.2023
- Provided personalized support to clients while maintaining detailed documentation and clear communication with care teams
- Demonstrated patience, empathy, and strong interpersonal skills when assisting individuals with diverse needs
- Managed time effectively while prioritizing tasks and adapting to changing situations
- Built trust with clients through compassionate care and consistent, reliable service
Customer Service Representative
The Results Companies
03.2018 - 10.2021
- Handled a high volume of inbound customer interactions while maintaining professionalism and efficiency in a fast-paced call center environment
- Delivered accurate information and resolved issues using company systems, tools, and structured workflows
- Demonstrated strong active listening and communication skills to identify customer needs and provide effective solutions
- De-escalated customer concerns and ensured timely resolution to improve overall customer experience
- Consistently followed company guidelines while personalizing interactions to build trust and rapport with customers
Education
Diploma - undefined
Mattie T. Blount High School
01.2018
Skills
High-Volume Call Handling
Appointment Scheduling
Inbound & Outbound Calls
Customer Issue Resolution
Active Listening & Empathy
CRM Systems (Customer Relationship Management)
Multi-System Navigation
Data Entry & Documentation
Microsoft Office (Word, Outlook, Excel)
Remote Work Environments
Call Center Software
Certification
- CPR
- BLS
Timeline
Customer Service Representative(Remote)
Teleperformance
03.2023 - 04.2026
Caregiver
Right At Home
10.2021 - 03.2023
Customer Service Representative
The Results Companies
03.2018 - 10.2021
Diploma - undefined
Mattie T. Blount High School