Summary
Overview
Work History
Education
Skills
Professional References
Timeline
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Shante D. Sanders

Summary

Human Resources professional with a diverse background and track record of driving strategic HR initiatives and fostering strong team collaboration. Skilled in talent management, employee relations, and organizational development, with focus on aligning HR strategies to achieve business goals. Adaptable and dependable, known for navigating dynamic environments and delivering impactful results. Strong communicator with knack for building trust and fostering positive work culture.

Overview

20
20
years of professional experience

Work History

HR Business Partner

Air Liquide USA
12.2021 - Current
  • Supporting approx. 900 exempt & non exempt population across US & Canada.
  • Collaborating with senior management to align HR initiatives with organizational goals.
  • Analyzing metrics to identify KPI's and develop strategies for improvement.
  • Optimizing workforce planning and resource allocation for improved operational efficiency.
  • Implement succession planning strategies, ensuring leadership continuity and employee growth opportunities within the organization.
  • Conduct training for employees including leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
  • Conducting investigations and managing complex employee relations issues to promote a healthy workplace culture.
  • Optimized onboarding processes by for new employees, ensuring seamless integration into their roles.
  • Facilitating interdepartmental processes between HR, talent acquisition, HRIS, payroll and COE's.


Workers' Comp & Regulatory Compliance Specialist

Air Liquide USA
07.2019 - 12.2021
  • Maintained up-to-date knowledge of industry standards, OSHA regulations, and best practices related to QHSE, providing valuable expertise to the organization.
  • Facilitated knowledge sharing among team members through regularly scheduled meetings focused on lessons learned from recent incidents or audit findings.
  • Managed regulatory & leave of absence vendor contracts and relationships through collaboration to maximize cost-effectiveness, optimize delivery schedules and maintain service standards.
  • Administered pre-employment, post-employment and DOT drug testing, background checks and employment verifications.
  • Manage and administer leave of absence programs across the US including FMLA, Workers' Compensation, STD & LTD while supporting over 4000 employees.
  • Developed comprehensive QHSE training programs for employees, resulting in a safer work environment.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Championed process improvements within the company by identifying outdated practices and recommending innovative solutions that align with current regulatory requirements.

Workers' Compensation Claims Adjuster

Liberty Mutual Group
10.2015 - 06.2019
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Maintained contact with claimants and attorneys to determine treatment status.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Directed claims negotiations within allowable limit of $250k and supported successful litigations for advanced issues.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Identified suspicious losses and contacted manager for investigative assistance.
  • Testified on behalf of agency as part of criminal and civic proceedings.
  • Worked with private investigators and attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.
  • Followed up on potentially fraudulent claims initiated by claims representatives.

Accounts Receivable Coordinator

Pinnacle Anesthesia Partners
03.2015 - 10.2015
  • Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
  • Improved invoice accuracy by thoroughly reviewing billing data before issuing final statements.
  • Expedited payment collection with timely submission of invoices and proactive communication with clients.
  • Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
  • Partnered with cross-functional departments to resolve discrepancies in customer accounts, promoting a cohesive work environment.
  • Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
  • Increased efficiency by automating routine tasks, such as generating reports and sending reminders for overdue payments.
  • Conducted regular audits of customer accounts to ensure accuracy, identifying potential errors or inconsistencies for correction.
  • Maintained accurate records of financial transactions, ensuring compliance with company policies and industry regulations.

Medical Billing Lead

Patient Account Services
08.2014 - 02.2015
  • Enhanced revenue by streamlining medical billing processes and improving accuracy in claims submissions.
  • Reduced claim denials by meticulously reviewing and correcting billing errors before submission.
  • Demonstrated leadership skills by delegating tasks effectively and providing support to team members, contributing to a cohesive and high-performing billing department.
  • Implemented effective communication strategies among team members, resulting in increased productivity and reduced miscommunications.
  • Oversaw patient payment plans, ensuring timely remittance while maintaining compassionate customer service practices for those experiencing financial hardships.
  • Mentored junior staff members, fostering professional growth through skill development opportunities and constructive feedback.
  • Conducted regular audits of billing records to maintain compliance with industry standards and regulations.
  • Identified trends in denied claims, addressing root causes to prevent future issues and improve overall success rates.
  • Provided exceptional customer service when addressing patient inquiries about bills or insurance coverage details, contributing to positive overall experiences with the healthcare facility.
  • Collaborated with cross-functional teams to address system-wide challenges related to medical billing practices, leading to improvements across departments.
  • Maintained strict adherence to HIPAA privacy guidelines, protecting sensitive patient information at all times during the billing process.
  • Developed comprehensive training materials for new hires, ensuring a thorough understanding of medical billing procedures and regulations.

Medicare & Medicaid Billing Specialist

United Healthcare Group
02.2012 - 08.2014
  • Conducted comprehensive research to resolve complex billing issues, securing proper payment for services rendered.
  • Increased revenue recovery with timely follow-up on outstanding claims and appeals.
  • Streamlined the billing process for improved efficiency through implementing better organization and filing systems.
  • Assisted in training new team members, sharing expertise on efficient Medicaid billing processes.
  • Implemented quality control measures that reduced errors in claims submissions, leading to fewer rejections and increased reimbursements received from Medicaid agencies.
  • Collaborated with healthcare providers to obtain necessary documentation for accurate billing and reimbursement.
  • Maintained up-to-date knowledge of Medicaid regulations, ensuring full compliance in all billing practices.
  • Developed strong working relationships with Medicaid representatives, facilitating smooth communication and expedited problem resolution.
  • Served as a reliable source of information for colleagues regarding changes to Medicaid policies or procedures, promoting a well-informed team environment.
  • Reduced claim denials by proactively addressing potential issues prior to submission.
  • Managed a high volume of cases while maintaining strict attention to detail and adhering to tight deadlines.
  • Supported management with ad hoc reporting requests related specifically to Medicaid reimbursement performance.

Tax Liaison

TaxMasters LLC
08.2009 - 02.2012
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
  • Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
  • Enhanced tax compliance by conducting thorough research and analysis of financial records.
  • Collaborated with a team of agents to investigate cases of suspected tax fraud, leading to successful resolution.
  • Evaluated taxpayer documentation, ensuring adherence to relevant regulations and laws.
  • Negotiated payment plans with taxpayers, facilitating the resolution of outstanding liabilities in a timely manner.

Certified Dispatcher

Time Warner Cable
12.2004 - 05.2009
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Ensured timely completion of tasks by prioritizing jobs according to urgency and importance.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.

Education

MBA - Business Administration And Management

Texas Woman's University
Houston, TX
12.2017

Bachelor of Science - Human Services

Springfield College
Houston, TX
05.2015

Skills

  • Employee Relations
  • Talent management
  • HRIS Systems
  • Retention Strategies
  • Employment law
  • Labor Relations
  • Succession Planning
  • Employee Retention
  • Onboarding, Training, and Development
  • Recruitment and hiring
  • Program Administration
  • Regulatory knowledge

Professional References

Kelley Williams

Kelley.Williams@Airliquide.com

(713) 817-7805


Andre Corley

Andre.Corley@Airliquide.com

(832) 998-0672


Saqwinta Barnett

Saqwinta.Barnett@Airliquide.com

(346) 307-4355



Timeline

HR Business Partner

Air Liquide USA
12.2021 - Current

Workers' Comp & Regulatory Compliance Specialist

Air Liquide USA
07.2019 - 12.2021

Workers' Compensation Claims Adjuster

Liberty Mutual Group
10.2015 - 06.2019

Accounts Receivable Coordinator

Pinnacle Anesthesia Partners
03.2015 - 10.2015

Medical Billing Lead

Patient Account Services
08.2014 - 02.2015

Medicare & Medicaid Billing Specialist

United Healthcare Group
02.2012 - 08.2014

Tax Liaison

TaxMasters LLC
08.2009 - 02.2012

Certified Dispatcher

Time Warner Cable
12.2004 - 05.2009

MBA - Business Administration And Management

Texas Woman's University

Bachelor of Science - Human Services

Springfield College

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Shante D. Sanders