Shantee Begay
Albuquerque,NM
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
Secure Transportation
09.2023 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Patient Service Representative
Ensemble HP
03.2023 - 09.2023
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
Clinical Data Coordinator
First Nations Community Health
01.2023 - 03.2023
- Enhanced data accuracy by implementing thorough quality control processes in clinical data management.
- Streamlined data entry and review procedures for improved efficiency and reduced errors.
- Collaborated with cross-functional teams to ensure timely completion of clinical trials.
- Developed comprehensive training materials for new hires, increasing overall team proficiency.
- Ensured compliance with regulatory requirements through diligent maintenance of essential documentation.
- Assisted in the development of study protocols, contributing to the design of effective clinical trials.
- Conducted regular audits on clinical trial databases to identify potential issues and implement necessary corrective actions.
- Supported statistical analysis efforts by providing clean, accurate, and complete datasets for interpretation.
Operations Manager
FedEx Ground
10.2019 - 02.2023
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Patient Care Technician
University Of New Mexico Hospital
10.2022 - 10.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Collected and transported specimens to prepare for lab testing.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Patient Care Technician
Presbyterian Rust Medical Center
08.2021 - 10.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Collected and transported specimens to prepare for lab testing.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
Education
Certificate - Esthetician
The Avenue Academy, A Cosmetology Institute
Albuquerque, NM03.2022
Certificate - Medical Assisting
Pima Medical Institute
Albuquerque, NM08.2010
High School Diploma -
Precision Academy
Phoenix, AZ2007
Skills
- Cross-Functional Collaboration
- Strategic Planning
- Documentation and Recordkeeping
- Vital signs monitoring
- Infection control standards
- Patient Services
- Patient Education
- HIPAA Compliance
- Time Management
- Certified in CPR/AED
- Adaptable
- Safety oversight
- Customer relationship development
- Compliance Management
Timeline
Operations Supervisor
Secure Transportation
09.2023 - Current
Patient Service Representative
Ensemble HP
03.2023 - 09.2023
Clinical Data Coordinator
First Nations Community Health
01.2023 - 03.2023
Patient Care Technician
University Of New Mexico Hospital
10.2022 - 10.2023
Patient Care Technician
Presbyterian Rust Medical Center
08.2021 - 10.2022
Operations Manager
FedEx Ground
10.2019 - 02.2023
Certificate - Esthetician
The Avenue Academy, A Cosmetology Institute
Certificate - Medical Assisting
Pima Medical Institute
High School Diploma -
Precision Academy
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