SHANTEE CORBIN
Washington,DC
Summary
Procure a responsible career opportunity that can proficiently utilize training and skills, while making a significant contribution to the success of the establishment. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Bartender
FedEx Field
08.2017 - Current
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory. Responsible for managing crews of up to 5 bartenders per shift.
- Mix all ingredients to prepare cocktails and other drinks according to restaurant recipes and specifications; Maintain clean work areas including bar, bar top, cocktail area, beer coolers, liquor room.
- Train new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol. Adhere to state laws regarding alcoholic beverage services and customer regulations.
Customer Service Associate
TDB Communications
07.2021 - 07.2022
- Professionally and effectively handled high call volumes on multiple phone lines daily. Worked over chat platforms to address customer concerns or questions about different service options.
- Convened with supervisors and other team members via different communications systems (SalesForce, DOCS, JAMIS, AVAYA). Cross-trained and backed up other customer service managers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. Promptly responded to inquiries and requests from prospective customers
Direct Support Provider (DSP)
Frontline Community Services
04.2020 - 04.2021
- Directly engaged with persons with physical and/or mental disabilities in attempts to help promote physical and intellectual growth and development
- Assisted persons served in achieving projected goals on daily and weekly basis, while encouraging them to reach their full potential and providing crisis intervention to de-escalate challenging behavior and maintain peaceful encounters
- Monitored and documented clients progress to assess and report physical and behavioral changes to supervisors. Developed and maintained courteous and effective working relationships
Data Entry Clerk
Document Systems Inc
08.2018 - 07.2019
- Operate data entry device, such as keyboard, scanner, and/or photo composing perforator
- Transcribe data from source documents according to established procedures and rules. Enter data from various source documents for storage, processing and data management purposes.
- Verify data entered with source documents, check for compliance with composition codes and style rules and correct all typographical errors and missing or repeated data
Customer Service Agent
TLK Group LLC
11.2011 - 01.2015
- Seamlessly handled high call volumes and multiple lines while providing professional customer service in sales and service arena. Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Provided customer information concerns to management using computer templates; provided current specials, promotions, and guidance (if product malfunctions); placed orders, refunds, cancellations and upgrades; received payments and updates.
- Assisted managers with team morale ensuring customers are happy with transactions and services have been professional; prepared and submitted various reports to management.
Administrative Specialist
Virginia Union University
05.2006 - 08.2012
- Reception officer for students, faculty staff and visitor while delivering top-notch administrative support to office staff, promoting excellence in office operations.
- Performed administrative task including reports, correspondence, scheduled meetings, arranged travel and mail distribution. Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Education
Associate Degree - Sociology
Virginia State University
Petersburg, VA01.2026
CompTIA ITF+ -
Byte Back Workforce Investment Council
Washington07.2023
High School Diploma - General Studies
Chesterfield Community High School
Chester, VA08.2008
Skills
- Recordkeeping Strengths
- Clerical Support
- Travel Planning
- Account Management
- Problem-Solving Ability
- Active Listening
- Computer Proficiency
- Critical Thinking
- Money Handling Abilities
- Typing Proficiency
Timeline
Customer Service Associate
TDB Communications
07.2021 - 07.2022
Direct Support Provider (DSP)
Frontline Community Services
04.2020 - 04.2021
Data Entry Clerk
Document Systems Inc
08.2018 - 07.2019
Bartender
FedEx Field
08.2017 - Current
Customer Service Agent
TLK Group LLC
11.2011 - 01.2015
Administrative Specialist
Virginia Union University
05.2006 - 08.2012
Associate Degree - Sociology
Virginia State University
CompTIA ITF+ -
Byte Back Workforce Investment Council
High School Diploma - General Studies
Chesterfield Community High School
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