Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shantee Roberson

Summary

Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level office assistant position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Recovery Clerk

BJ's Wholesale
09.2022 - Current
  • Maintained a clean and organized store environment, contributing to an improved shopping experience for customers.
  • Improved overall productivity by sharing best practices related to recovery tasks among fellow team members during staff meetings or training sessions.
  • Provided exceptional customer service by addressing inquiries and assisting with product location or selection.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Tax Consultant and Financier

Suffolk County Comptroller
02.2023 - 05.2023
  • Facilitated smooth communication between clients and taxing authorities during inquiries or disputes, achieving favorable outcomes.
  • Streamlined tax preparation process for increased efficiency and accuracy.
  • Educated clients about the impact of life events on their taxes, helping them make informed decisions.
  • Evaluated client financial records to identify opportunities for reducing taxable income through strategic planning.
  • Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.
  • Maintained open communication lines between departments regarding changes in filing procedures and updates to the database.
  • Improved file retrieval efficiency by maintaining an organized and up-to-date filing system.
  • Utilized various software programs to process customer payments.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.

Personal Digital Shopper & Apparel

Walmart
10.2017 - 12.2021
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Established strong relationships with suppliers and vendors to negotiate favorable terms for product sourcing, reducing operational costs over time.
  • Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
  • Displayed and organized products in store to help customers locate products easily.
  • Greeted and interacted with over customers to assist in selecting and locating merchandise.
  • Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
  • Facilitated a positive working environment by fostering strong relationships among coworkers and demonstrating a commitment to teamwork.
  • Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.

Sales Associate

Staples
08.2016 - 03.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Make sure floors and all the departments clean.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed efficient cash register operations.

Mailroom Clerk

Suffolk County Clerk
01.2016 - 07.2017
  • Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
  • Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
  • Prepared professional shipping labels using various software programs, ensuring legibility and accuracy for smooth transit of packages.
  • Worked closely with supervisors to address any potential issues or challenges that arose during daily operations, fostering proactive problem-solving strategies within the team.
  • Utilized sorting systems to sort items fast and accurately.

Education

High School Diploma -

Longwood High School
Middle Island, NY
06.2014

Skills

  • Microsoft Office
  • Sales Support
  • Patience and Persistence
  • Call center experience
  • Stress Tolerance
  • Client Relations
  • Payroll Processing
  • Customer research
  • Legal knowledge
  • Performance Improvements
  • Account Management
  • Clear Communication
  • Organizational Skills
  • Decision-Making
  • Payment Scheduling

Timeline

Tax Consultant and Financier

Suffolk County Comptroller
02.2023 - 05.2023

Recovery Clerk

BJ's Wholesale
09.2022 - Current

Personal Digital Shopper & Apparel

Walmart
10.2017 - 12.2021

Sales Associate

Staples
08.2016 - 03.2017

Mailroom Clerk

Suffolk County Clerk
01.2016 - 07.2017

High School Diploma -

Longwood High School

Similar Profiles

CREATE PROFILE
Shantee Roberson