Shanteir Willingham
10144 Alondra Blvd
Summary
Dedicated professional with over 15 years of experience in customer service and hospitality. Proven ability to engage with diverse clientele and deliver exceptional service. Graduate of Cerritos College in cosmetology, bringing a strong foundation in beauty and personal care. Committed to fostering positive relationships and contributing to team success.
Overview
2026
2026
years of professional experience
Work History
Cocktail Waitress
MGM Grand Hotel
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
Picking and Packing
Vans Corporation
- Assisted in the development and implementation of new procedures to continuously improve picking and packing processes, promoting efficiency and accuracy.
- Streamlined the order fulfillment process with careful attention to detail in picking and packing items.
- Improved order accuracy by closely monitoring the picking and packing process in the fulfillment center.
- Streamlined order processing by optimizing picking and packing procedures.
Server
Denny’s Restaurant
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
High School Diploma - General Education
Bellflower High School
Bellflower, CACosmetology -
Cerritos College
Norwalk, CASkills
- Strong multitasking
- Energy and enthusiasm
- Customer service
- Outgoing and friendly
- Attention to detail
- Cleaning and sanitization
- Cleaning and sanitizing
- Reliable and punctual
- Adaptable personality
- Food safety
- Cash handling
- Safe food handling
- Cleanliness standards
- Flexible schedule
- Alcohol awareness
- Memory retention
- Beverage making
- Customer complaint resolution
- Menu memorization
- Sales strategy
- Payment processing
- Issue resolution
- Order accuracy
- Accurate cash handling
- Service prioritization
- Relationship management
- POS systems
- ID verification
- High volume dining
- Menu recommendations
- Table bussing
- Kitchen staff coordination
- Guest relations management
- Special events
- Food station setup
- Menu presentation
Timeline
Server
Denny’s Restaurant
08.2023 - Current
Cocktail Waitress
MGM Grand Hotel
Picking and Packing
Vans Corporation
High School Diploma - General Education
Bellflower High School
Cosmetology -
Cerritos College
Similar Profiles
Adrian ReyesAdrian Reyes
Parking Ambassador at MGM Grand HotelParking Ambassador at MGM Grand Hotel
Ramona McGinnisRamona McGinnis
Gatekeeper - Cirque Du Soleli at MGM Grand HotelGatekeeper - Cirque Du Soleli at MGM Grand Hotel
Francis FondoFrancis Fondo
Director of Front Office at MGM Grand HotelDirector of Front Office at MGM Grand Hotel
Hailey BahouraHailey Bahoura
Pilates Instructor at BeFit Modern PilatesPilates Instructor at BeFit Modern Pilates
Alton WilkersonAlton Wilkerson
Volunteer for NPO at NPOVolunteer for NPO at NPO