Hi, I’m
SHANTE JONES
Aurora,IL
Summary
Creative Project Manager and agile leader skilled at turning ideas into impactful results through strategic problem solving. Adaptable and self motivated, with extensive experience managing diverse projects and clients. Strong communicator who fosters collaboration and motivates teams with an upbeat, organized approach to planning, scheduling, and client experiences. Forward thinking and diplomatic, focused on driving team success, maximizing engagement, and delivering results in fast paced creative environments.
Overview
7
years of professional experience
1
Certification
Work History
MISH MASH Adventures
Assistant Manager
07.2023 - 07.2025
Job overview
- Developed strategic plans and set clear objectives, priorities, and ambitious targets, driving team performance and operational excellence.
- Recruited, onboarded, and mentored staff, delivering constructive performance evaluations that enhanced skills, morale, and retention.
- Supervised daily operations to consistently meet quality, service, and performance goals, while resolving customer issues through effective corrective actions.
- Provided hands-on customer support by assessing needs and leveraging market insights to improve satisfaction and engagement.
- Used data analytics and creative outreach to identify prospective clients and increase lead generation.
- Collaborated with stakeholders to design targeted marketing campaigns, resulting in higher customer engagement.
AmeriCorps
Program Manager
04.2022 - 01.2024
Job overview
- Directed cross-functional teams of up to 30, delivering complex projects and programs on time, within scope, and budget, driving organizational goals.
- Championed development and launch of engagement programs and product offerings, achieving measurable improvements in user satisfaction and retention.
- Partnered with senior leadership and stakeholders to set strategic priorities, mitigate risks, and implement data-driven solutions for continuous growth.
- Led design and optimization of training and mentoring products, enhancing learner outcomes and organizational capability.
- Negotiated high-value vendor contracts, optimizing costs and strengthening strategic partnerships aligned with business objectives.
- Oversaw end-to-end program operations, ensuring compliance, operational excellence, and scalable processes.
- Spearheaded large-scale community and stakeholder events, increasing brand presence and engagement.
- Delivered executive-level reporting and analytics, providing insights that informed critical decision-making.
- Fostered high-performance cultures, developed leadership capabilities, and maintained key client relationships.
The GEO Group, Inc.
Correction Specialist
03.2020 - 10.2021
Job overview
- Managed high-volume inbound/outbound communications, employing conflict resolution and de-escalation techniques to address issues and maintain strong stakeholder relationships.
- Troubleshot technical issues and ensured smooth operation across multiple systems, improving workflow efficiency and minimizing downtime.
- Streamlined data logging and retrieval protocols; prepared comprehensive reports, logs, and documentation to support project tracking and compliance.
- Conducted interviews and assessments to collect critical information, enabling informed decision-making and risk management.
- Effectively responded to emergencies and conflict situations, applying problem-solving skills to maintain operational stability.
- Coordinated with internal teams and external law enforcement personnel to exchange information and align efforts toward shared objectives.
Nielsen
Membership Rep
05.2018 - 06.2019
Job overview
- Enhanced remote work efficiency by optimizing preparation strategies, leading to a improvement in successful lead completions.
- Engaged with over 200 homes through door-to-door visits, resulting in a increase in scheduled appointments.
- Engaged with individuals from different socio-economic backgrounds.
- Track inquiries, questions and answers and provide resolution.
- Delivered critical, time-sensitive information on risks and decision points to IT team, reducing project delays.
- Monitored and tracked project statuses and support requests, reducing possible risk and completion of project.
Education
Management And Information Tech. SolutionsSchaumburg, IL
SHRM-CP from Human Resources Development
08-2026
University Overview
- Certified Human Resources Management/Personnel Administration
- Implements policy
- Serves as HR day-to-day point person
- HR Specific Knowledge
- Situational Judgement
Management And Information Tech. SolutionsSchaumburg, IL
CAPM from Project Management
08-2026
University Overview
- Ability to demonstrate the understanding of the fundamental knowledge, processes, terminology and skills needed to effectively perform project management roles.
- Project management environment, and project integration management
- Project scope, schedule, cost, quality and resource management.
- Project procurement, communication, stakeholder and risk management
Management And Info. Technology SolutionsSchaumburg
Microsoft Office Specialist Certification from Microsoft
07.2023
University Overview
- Demonstrate the correct application of the principal features of Excel and can complete tasks independently.
- Create, Manage and Edit budgets, financial statements, team performance charts, sales invoices, and data-entry logs.
Skills
- Leadership, coaching, and succession planning
- Business administration and development
- Project, operations, and process management
- Problem-solving and innovation
- Team building, collaboration, and facilitation
- Interpersonal and community engagement
- Reporting and customer relationship management
Certification
Microsoft Office Specialist: Excel Associate (Microsoft 365 Apps)
Affiliations
- Society of Human Resource Management
- Project Management Institute
- AmeriCorps
- GSNI
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
MISH MASH Adventures
07.2023 - 07.2025
Program Manager
AmeriCorps
04.2022 - 01.2024
Correction Specialist
The GEO Group, Inc.
03.2020 - 10.2021
Membership Rep
Nielsen
05.2018 - 06.2019
Management And Information Tech. Solutions
SHRM-CP from Human Resources Development
Management And Information Tech. Solutions
CAPM from Project Management
Management And Info. Technology Solutions
Microsoft Office Specialist Certification from Microsoft
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