Shanteka Hoke
Scottdale,GA
Summary
Driven by a goal-oriented mindset, I excelled at Entergy, boosting online sales through innovative digital marketing strategies and superior customer service. Skilled in CRM software and online advertising, I significantly enhanced customer satisfaction and stakeholder relationships, demonstrating a proven ability to solve problems and improve operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Online Sales Representative
Entergy
09.2006 - 10.2012
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Boosted online sales by developing and implementing effective digital marketing strategies.
- Trained new hires on company policies along with selling techniques specific to our products, ensuring consistent sales team performance.
- Increased repeat customers through personalized follow-up communications and targeted promotions.
- Conducted market research to identify emerging trends and opportunities for growth within the industry.
- Regularly updated product inventory, ensuring availability of best-selling items for prompt customer delivery.
Call Center Representative
Uhaul Moving And Storage
11.2001 - 07.2007
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Change Manager
Nursing
01.1994 - 03.2002
- Increased stakeholder satisfaction by effectively communicating changes, ensuring minimal disruption to daily operations.
- Built strong relationships with stakeholders at all levels, promoting a collaborative approach to managing change projects.
- Developed training materials and resources for smooth transitions during organizational changes.
- Designed processes and systems supporting business needs before, during and after transitions.
Education
High School Diploma -
Mcnair High School
Atlanta, GA03.1998
Skills
- Goal-oriented mindset
- Online Marketing
- Social media proficiency
- Inventory Monitoring
- CRM software expertise
- Google Analytics
- Cold-calling
- Online Advertising
- Customer Service
- Problem-solving abilities
- Reliability
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- LinkedIn Advertising Certification – LinkedIn Learning.
- Hootsuite Social Media Marketing Certification - Hootsuite Academy.
- Google Analytics Individual Qualification (GAIQ) - Google.
- Salesforce Certified Administrator – Salesforce.
- Advanced Google Ads Certificate – Google Skillshop.
Languages
English
Professional Working
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Reading
- Fundraising Events
- I participate in a variety of outdoor recreational activities
- Video Gaming
- Electronics and Circuit Building
Timeline
Online Sales Representative
Entergy
09.2006 - 10.2012
Call Center Representative
Uhaul Moving And Storage
11.2001 - 07.2007
Change Manager
Nursing
01.1994 - 03.2002
- LinkedIn Advertising Certification – LinkedIn Learning.
- Hootsuite Social Media Marketing Certification - Hootsuite Academy.
- Google Analytics Individual Qualification (GAIQ) - Google.
- Salesforce Certified Administrator – Salesforce.
- Advanced Google Ads Certificate – Google Skillshop.
High School Diploma -
Mcnair High School
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