SHANTEL BARKER

Work History

Manager Customer Service Loop Post Office

Biloxi High School

01.2019 - 04.2023

Supervisor Customer Service

United States Postal Service

03.2016 - 12.2018

Provided accurate and appropriate information to answer customer questions, troubleshoot computer issues, and resolve complaints
Copied, logged, and scanned supporting documents before filing everything in the client's files
Double-checked the data's accuracy and integrity
Guided
Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals
Entered data into the Database system, including payments, account information, and call logs
Cross-trained numerous staff members, resulting in a 75%increase in customer satisfaction ratings in 4 years
Answered an average of 10 to 15 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products
Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
Assisted my window operations with daily tasks such as setting up cash drawers and counting deposits, as well as daily opening and closing tasks
Promoted the company's brand and unique offerings through personalized customer service
Counted cash drawers and deposits, checked supplies, and completed any other required opening or closing tasks to ensure smooth team operations
Managed on a daily basis 21 employees in the performance of there duties
Employees consisted of 17 carriers, 3 clerks, and 1 superviso., Provided a superior customer experience in order to build a loyal customer base
Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments
Followed all customer call guidelines, such as service levels, handling time, and productivity
Escalated issues to the appropriate supervisors when standard processes failed
Aided customers by carefully listening, identifying problems, and making recommendations based on my extensive product knowledge
Dealt with a wide range of customer service, operational, and administrative tasks every day
Assisted and cross-trained other customer service managers
Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products
Was promoted to Manager of Customer Service after demonstrating exceptional enthusiasm and remaining calm in the face of adversity.

City Carrier, United States Postal Service

05.2012 - 03.2016

Worked directly with customers to deliver mail, packages, and orders
Customer complaints, requests, and feedback were communicated to company management for prompt resolution
Had a pleasant demeanor and offered to assist customers with any mail-related issues
Sold stamps to customers along the route and counted back bills and change to avoid errors
Collaborated closely with other employees in the mail room and was responsible for a variety of administrative tasks
Tagged items delivered to homes and businesses using portable scanning devices
Collected mail from letter boxes along a specific route on foot and by vehicle
Sorted and placed mail into mailboxes with accuracy and efficiency
Was in charge of putting packages and letters in mailboxes
Outgoing mail was retrieved from mailboxes
Inspected truck equipment and supplies and reported any problems or safety hazards to supervisors following each shift
Delivered packages and mail to local businesses and residents
Greeted customers and provided information on mail pick-up times, postal regulations, and delivery costs
Provided change of address cards and other postal forms when necessary
Organized and cased mail in the designated route's delivery sequence
Made sure that mail was picked up and delivered on time every day, regardless of weather or road conditions
Loaded and secured items in trucks to avoid parcel damage during delivery.

Mail Processing Clerk

United States Postal Service

05.2007 - 05.2012

Loaded letters onto processing equipment, removed non-processable letters, and ensured that the sorting feed was never interrupted
Sorted and placed mail into mailboxes and post office boxes with high accuracy
Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Security Secretary

Casino Magic Biloxi

02.2000 - 09.2006

Created and updated physical records and digital files to keep current, accurate, and compliant documentation
I was in charge of organizing and maintaining stock areas, as well as reordering new supplies as needed
Provided excellent administrative support to office staff, promoting office operations excellence
Quickly answered a multi-line phone system and enthusiastically greeted callers
Created and disseminated team-based communications such as newsletters to improve collaboration and morale among office employees
Monitored the premises, screened visitors, updated logs, and issued passes to maintain security
Assisted in the creation of Powerpoint presentations and the writing of security reports
Was professional and enthusiastic in my handling of all calls and face-to-face interactions with clients
Keeping desks, customer reception areas, and all work areas and facilities clean and organized
Kept track of office supplies by checking inventory and ordering new supplies as needed
Perform ad hoc tasks such as making tea or coffee and cleaning up the office
Work quickly and accurately on time-sensitive and meticulous paperwork.

Summary

Overview

Work History

Manager Customer Service Loop Post Office

Supervisor Customer Service

Mail Processing Clerk

Security Secretary

Education

Adjusters Licence -

Computers - Computer -

Skills

Certification

Timeline

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