Professional Summary
Overview
Work History
Education
Skills
Timeline

Shantel Barze

Touchstone ABA
Ponchatoula,LA
20
years of professional experience

Dependable healthcare professional with over 15 years of experience providing exceptional customer service, scheduling appointments, maintaining medical records, and supporting patients in healthcare settings. Strong communication, data entry, and organizational skills with the ability to work independently in a remote environment. Eager to contribute to a growing healthcare organization while delivering excellent patient support.

Work History

Registered Behavior Technician

4 Years 4 Months
Touchstone ABA | 04.2022 - Current
  • Provided one-on-one support to clients, fostering skill acquisition and behavioral improvement.
  • Implemented individualized behavior intervention plans to support client development and progress.
  • Collaborated with interdisciplinary teams to assess client needs and monitor treatment effectiveness.
  • Documented daily progress notes, ensuring accuracy and compliance with treatment protocols.
  • Communicated with families and healthcare professionals regarding appointments and services.
  • Provided compassionate support to patients and families.

Healthcare Support Worker

13 Years
Options, Inc. | 03.2009 - 03.2022
  • Scheduled medical appointments at clinicordinate transportation.
  • Assist clients with accessing healthcare services.
  • Maintain confidential client information.
  • Communicate with medical offices regarding appointments.
  • Complete documentation and update client records.
  • Deliver excellent customer service to clients and healthcare providers.

Medical Records/Customer Service Representative

1 Month
Gastro Group | 06.2008 - 07.2008
  • Verified and updated patient information to ensure accuracy and compliance with healthcare regulations.
  • Managed electronic medical records.
  • Answered incoming calls and assisted patients.
  • Scheduled appointments.
  • Maintained HIPPAA Compliance.
  • Enter patient information accurately into databases.

Medical Records Clerk

1 Year 3 Months
MedData Service Bureau | 02.2007 - 05.2008
  • Scanned and indexed medical records.
  • Processed insurance documentation.
  • Performed high-volume data entry.
  • Assisted patients by phone.
  • Maintained organized electronic files.
  • Supported office staff with administrative tasks.

Education

Medical Billing And Coding (coursework) - Medical Billing And Coding

University of Phoenix | Phoenix, AZ | 04-2023

Foundation of Medical Billing and Coding.

Medical Assistant - Medical Assistant

Camelot Career College | Baton Rouge, LA | 06-1996
  • Medical Assisting Certificate
  • Medical Billing and Coding Certificate
  • First Aid Certifcation

Skills

Applied behavior analysis
Behavior intervention plans
Discrete trial training
Token economy
Reinforcement procedures
Natural environment intervention
Prompting strategies
Error correction
Self-management strategies
Social skills development
Group instruction
Picture exchange communication system

Timeline

Registered Behavior Technician

Touchstone ABA
04.2022 - CurrentRead More

Healthcare Support Worker

Options, Inc.
03.2009 - 03.2022Read More

Medical Records/Customer Service Representative

Gastro Group
06.2008 - 07.2008Read More

Medical Records Clerk

MedData Service Bureau
02.2007 - 05.2008Read More

University of Phoenix

Medical Billing And Coding (coursework) from Medical Billing And Coding
Read More

Camelot Career College

Medical Assistant from Medical Assistant
Read More
Shantel Barze