Summary
Overview
Work History
Education
Skills
Timeline
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Shantel Bridges

Apopka,FL

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

7
7
years of professional experience

Work History

Team Lead

Walmart
03.2020 - 09.2022
  • Worked different areas to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Resolved customer service issues using company processes and policies and provided updates to customers.

Customer Service Manager

Walmart
12.2015 - 03.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Camden County High School
Kingsland, GA
05.2013

Skills

  • Performance Monitoring
  • Schedule Management
  • Resource Allocation
  • Customer focus
  • Delegation skills
  • Operations management
  • Decision making

Timeline

Team Lead

Walmart
03.2020 - 09.2022

Customer Service Manager

Walmart
12.2015 - 03.2020

High School Diploma -

Camden County High School

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Shantel Bridges