Summary
Overview
Work History
Education
Skills
Timeline
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Shantel Brown

East Orange,NJ

Summary

Driven by a results-focused approach, I leveraged my problem-solving abilities and proficiency in Microsoft at Canna-Viva Ltd to enhance operational efficiency and customer satisfaction. As a team player with critical thinking skills, I significantly contributed to achieving and surpassing the company's targets through strategic planning and exceptional customer service.

Overview

4
4
years of professional experience

Work History

Store Operations Supervisor

Canna-Viva Ltd
03.2020 - 04.2022
  • Oversee the hiring, training, and scheduling of store employees. Provide ongoing coaching and performance evaluations.
  • Ensure high levels of customer satisfaction through excellent service. Address customer complaints and resolve issues promptly.
  • Analyze sales data and implement strategies to achieve sales targets. Motivate staff to maximize sales opportunities.
  • Maintain store cleanliness, organization, and compliance with safety standards. Ensure all operational procedures are followed..
  • Prepare reports on sales, inventory, and employee performance for upper management.
  • Address any operational issues that arise and implement solutions to improve store efficiency.

Inventory Clerk

Rocket Courier
05.2022 - 12.2023
  • Track and maintain accurate records of inventory levels, including incoming and outgoing shipments.
  • Inspect and verify received shipments against purchase orders and shipping documents. Report discrepancies or damaged items.
  • Ensure that inventory is stored in an organized manner for easy access and efficient use of space.
  • Enter inventory data into inventory management systems, updating records for accuracy and efficiency.
  • Conduct regular inventory counts and audits to ensure accuracy and compliance with company standards.
  • Generate inventory reports for management, highlighting stock levels, discrepancies, and potential shortages.


Customer Service Representative

Loco Gecko Beach Shak
03.2024 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Manning's High
Westmoreland, Jamaica
07.2018

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Multi-tasking

Able to work with little to no supervision

Timeline

Customer Service Representative

Loco Gecko Beach Shak
03.2024 - 08.2024

Inventory Clerk

Rocket Courier
05.2022 - 12.2023

Store Operations Supervisor

Canna-Viva Ltd
03.2020 - 04.2022

High School Diploma -

Manning's High

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Shantel Brown