Shantel Crowe
Northglenn,Colorado
Summary
Dynamic Department Supervisor at Lowe's with a proven track record in operational oversight and team empowerment. Skilled in conflict de-escalation and strategic decision-making, I fostered a collaborative environment that enhanced employee performance and customer satisfaction. Recognized for implementing effective inventory control measures, driving efficiency, and promoting a culture of excellence.
Overview
7
7
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
Northglenn, CO
01.2022 - Current
- Trained, managed and motivated employees to promote professional skill development.
- Developed and implemented strategic merchandising plans to maximize sales and profitability.
- Performed opening and closing duties as part of management team and handled cash management.
- Supervised departmental employees, delegating with tasks and responsibilities.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Managed physical security systems, including alarm systems and locks.
- Educated employees on anti-theft techniques and awareness.
- Responded to alarms, emergency situations, and safety concerns in a timely manner.
- Implemented inventory control procedures to reduce shrinkage and improve stock accuracy.
Department Manager
Walmart
Thornton, CO
08.2018 - 07.2021
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Created attractive product displays to enhance customer experiences and boost sales.
- Applied strong problem-solving and interpersonal skills to resolve conflicts.
- Trained employees on additional job positions to maintain coverage of roles at all times.
Education
High School Diploma -
Mapleton Expeditionary School of The Arts, MESA
Thornton, CO05.2018
Some College (No Degree) - Chemistry
Front Range Community College
Westminster, COSkills
- Operational oversight
- Detail-oriented
- Strong communicator
- Analytical problem solver
- Strategic decision-making
- Organizational leadership
- Clerical
- Conflict de-escalation
- Task delegation
Timeline
Department Supervisor
Lowes Home Improvment
01.2022 - Current
Department Manager
Walmart
08.2018 - 07.2021
High School Diploma -
Mapleton Expeditionary School of The Arts, MESA
Some College (No Degree) - Chemistry
Front Range Community College
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