SHANTEL EDWARDS

Received, unloaded, and inspected incoming truck shipments to verify inventory accuracy and

product quality.

• Stocked warehouse and sales floor inventory while maintaining organized storage areas and

proper product placement.

• Operated company delivery vehicles to transport products safely and efficiently to customers.

• Loaded, secured, and delivered merchandise while following company safety standards and

delivery schedules.

• Maintained accurate delivery records and assisted with inventory control and daily logistics

operations.

• Successfully resolved customer concerns and consistently received praise for prompt and effective solutions. Actively maintaining a 4.9/5-star rating on Google Business Profile with over 50 positive reviews, within the first 4 months of being open, highlighting exceptional customer service and expertise.
• Navigating different workstations during active shifts, including Front of House and Back of House duties; As well as frequently managing maintenance to the store and taking initiative in any other tasks to assist the management team.
• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment. Maintaining active responsibility in educating patients’ and/or customers on products, methods of consumption, and safety as a part of patient interactions.
• Utilized product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs
• Maintain responsibility for remaining up to date on product knowledge and promote a work environment that is positive, communicative, patient and/or customer oriented
• Ensure local and state cannabis regulations are properly enforced, sales floor is properly stocked and follow all security and safety compliance procedures as needed.

• Managed inventory of equipment and supplies ensuring proper documentation of each project’s progress, including photographs and detailed reports for insurance purposes. Leading in company operations and increased client retention through effective communication.
• Lead first responder operating all company vehicles and deliveries, gas-powered machinery and hand tools to manage daily objectives, and crew tasks. Providing ongoing mentorship and training to new hires, fostering positive work environment and promoting professional development within team.
• Inspected approximately 80+ damaged properties monthly and their contents to prepare job(s) action plan, lifting and shouldering heavy objects and working long hours in variable weather conditions.
• Exceeded performance goals set by management through dedicated focus on quality control measures in every project undertaken.
• Annually cleaned and thoroughly inspected 300+ upholstery, carpets and accessories restoring hard and soft contents from homes damaged by fire, mold, water, smoke and soot.

• Established and maintained a clean and comfortable 'home' environment performing Green Seal cleaning duties and using a Kaivac power wash machine cleaning carpets and elevators/tracks with MondoVap 2400 Steam Cleaner.
• Reported any damage, maintenance problems, safety issues, and potential hazards, and properly tag lost and found items brought to management ensuring adherence to safety code procedures.

• Maintained accurate stock records with daily audits, stocked and replenished merchandise according to merchandising layouts
• Worked with team members to ensure fully stocked sales floor.
• Unloaded packages from incoming trucks to inspect contents, picked and staged products for guest and back-stocked items accordingly.
• Operated heavy machinery daily and lifted over 50lbs daily