Shantel Golding
Coram,NY
Summary
Highly motivated and dedicated professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Detail-oriented with strong organizational skills. Versatile professional committed to providing personalized service and quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
7
7
years of professional experience
Work History
Unit Clerk
Momentum At South Bay For Rehabilitation & Nursing
03.2023 - Current
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Received and routed laboratory results to correct clinical staff members.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Sales Associate
Nike Factory Store
03.2022 - 12.2022
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Processed product returns and assisted customers with other selections.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Medical Receptionist
Suffolk Neurology And Neurophysiology
09.2019 - 02.2020
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office efficiency by handling several calls per day.
- Carefully transcribed phone messages and relayed to appropriate personnel within 10 minutes of each call.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Checked patient data including insurance, demographic and health history to ensure all information was current.
- Obtained payments from patients and scanned identification and insurance cards.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Filed and retrieved patient records for provider.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Reviewed and sent medical records to other physicians upon request.
Waitress/Hostess/Cashier
Island Cz Cafe
09.2018 - 08.2019
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Bussed and reset 6 tables per shift, working efficiently to keep dining room and work areas clean.
- Visited new customers upon arrival to make introductions, discuss specials, take drink orders and build immediate positive connections with guests.
- Moved and set up seating, prepared extra silverware prior to arrival of large groups.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Waitress/Hostess/Cashier
Mobay Breeze
05.2017 - 09.2018
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
- Upsold additional products and services to customers, increasing revenue.
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Collaborated with kitchen and wait staffs to accurately inform groups of wait times for tables and food
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Waitress/Hostess/Cashier
Breeze's Restaurant & Lounge
09.2016 - 10.2017
- Increased sales of key menu items through effective upselling
- Carried 3 plates at one time without dropping or spilling, decreasing overall customer wait time
- Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
- Answered phones politely and promptly, accurately recording and confirming reservations
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Calculated charges, issued table checks and collected payments from customers
- Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Education
High School Diploma -
Ward Melville Senior High School
East Setauket, NY2020
Skills
- Cash handling expert
- Teamwork / Collaboration
- Computer Proficiency
- Multitasking strengths
- Customer-service oriented
- Organization and Time Management
- HIPAA Compliance
Timeline
Unit Clerk
Momentum At South Bay For Rehabilitation & Nursing
03.2023 - Current
Sales Associate
Nike Factory Store
03.2022 - 12.2022
Medical Receptionist
Suffolk Neurology And Neurophysiology
09.2019 - 02.2020
Waitress/Hostess/Cashier
Island Cz Cafe
09.2018 - 08.2019
Waitress/Hostess/Cashier
Mobay Breeze
05.2017 - 09.2018
Waitress/Hostess/Cashier
Breeze's Restaurant & Lounge
09.2016 - 10.2017
High School Diploma -
Ward Melville Senior High School
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