Shantel Hernandez
Elizabeth,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hookah Server
Flow Lounge
03.2018 - 06.2024
- Kept track of event finances, including initial deposits, due payments and final balances.
- Carried out complete opening, closing and shift change duties to keep hookahs efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and methods.
- Assisted cashiers with processing customer payments and documenting orders.
- Decreased waste by reorganizing specialty areas and prioritizing specialty and expiring ingredients.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Processed customer payments to accurately record transactions.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Waitress
Embassy Suites
01.2015 - 12.2024
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new servers on restaurant policies and procedures.
- Informed customers about daily and seasonal specials.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Met with chef to review daily specials and menu changes.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
Education
Associate of Arts - Liberal Arts And General Studies
Union County College
Cranford, NJ05.2017
High School Diploma -
Elizabeth High School
Elizabeth, NJ06.2014
Skills
- Cash handling
- Team player
- Cleaning
- Packaging
- Materials Handling and Transport
- Warehouse safety
- Scheduling
- Picking and Processing
- Shipping and Packaging
- Recordkeeping
- Shipping and Receiving
- Storage Organization
- High-volume dining
- Order accuracy
- Guest relations management
- Menu memorization
- Hospitality service expertise
- Medical Billing and Coding
- Indirect Patient Care
- Medical office administration
- Multitasking
- PH testing
- CPR
- Patient Scheduling
- Assisting with physical exams
- Payment collection
- Phlebotomy
- Knowledge of EKG rhythm interpretation
- Direct Patient Care
- Monitoring Patient Progress
- Infection Control and Aseptic Procedures
- Money Handling
- Supply Restocking
- Guest Interaction
- Time Management
- Hospitality Service Expertise
Certification
CPR certification
Timeline
Hookah Server
Flow Lounge
03.2018 - 06.2024
Waitress
Embassy Suites
01.2015 - 12.2024
Associate of Arts - Liberal Arts And General Studies
Union County College
High School Diploma -
Elizabeth High School
CPR certification
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