Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Shantel Huuskonen

Middleton,MA

Summary

Industry expert on the plan design, rules/regulations, and overall plan administration of HRA,

FSA, HSA, Tuition Reimbursement, and Wellness Reimbursement Accounts. Excellent Customer Service skills and experience to support any administrative role I take on. My predictive index labels me as an "adapter" making me an integral part of any team dynamic.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Office Manager

SIONYX LLC
Beverly, MA
01.2023 - Current

· Directs office activities and functions to maintain efficiency and compliance with Company policies.

· Performs or facilitates maintenance of office space, office equipment, including cleaning, and repairs. Acts as liaison between employees and any outside contractors.

· Receives, manages, and processes facilities work order requests; ensures problems are resolved quickly.

· Performs clerical and administrative tasks including drafting letters, preparing reports, other documents for Executive Staff, sorting and distributing mail.

· Coordinates and supports internal meetings and customer visits including catering and SIONYX/Cummings Center conference room.

· Maintains inventory of kitchen and office supply; orders new supplies as needed.

· Maintain efficient and smooth operation of facilities and facility amenities.

· Benefits administration under Human Resources Business Partner supervision.

· IT liaison for general support needs.

Health and Welfare Account Manager

Sentinel Benefits & Financial Group
Wakefield, MA
07.2017 - 01.2023

• Manage a book of business of 100+ Benefit plans

• Extensive knowledge of electronic data transfer from payroll vendor/HRIS system to TPA’s.

• Managed the transfer of benefits due to M&A’s

• Manage the onboarding process for new clients and/or new benefit plans added for existing clients

• Guide clients through the open enrollment process annually

• Assist clients with the reconciliation of employee payroll withholdings/contributions, as well as the reconciliation of company financials and employee enrollment verification.

• Assist brokers helping with their day-to-day inquiries from clients, annual renewals, or escalated issues.

• Work internally with all departments to manage benefits for a mutual client to cultivate an overall smooth customer experience.

• Handle and resolve any escalated client issues

Health and Welfare Service Coordinator

Sentinel Benefits & Financial Group
Wakefield, MA
06.2016 - 07.2017

Operations Associate

Sentinel Benefits & Financial Group
Wakefield, MA
12.2014 - 06.2016
  • Processed 401K, FSA, and HSA Contribution Files, reconciled deposits, initiated ACH Requests, and generated client reporting

Wholesaling and Property Manager

Powerhouse Homes LLC
Peabody, MA
05.2011 - 10.2014

Education

BBA - Entrepreneurship

Salem State University
Salem, MA
05-2011

Skills

  • Employee Supervision
  • Workforce Management
  • Contract Administration
  • Data Entry
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Wex, Infor

Certification

  • RPF 1, RPF 2
  • Cobra Training and Certification
  • Section 125 Training and Certification

Languages

English
Professional

References

References available upon request.

Timeline

Office Manager

SIONYX LLC
01.2023 - Current

Health and Welfare Account Manager

Sentinel Benefits & Financial Group
07.2017 - 01.2023

Health and Welfare Service Coordinator

Sentinel Benefits & Financial Group
06.2016 - 07.2017

Operations Associate

Sentinel Benefits & Financial Group
12.2014 - 06.2016

Wholesaling and Property Manager

Powerhouse Homes LLC
05.2011 - 10.2014

BBA - Entrepreneurship

Salem State University
Shantel Huuskonen