Shantel Johnson
Laurel,MS
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Asphalt Plant Operator
Dunn Roadbuilders
Laurel, MS
07.2022 - Current
- Communicated effectively with operators and supervisors on technical level.
- Utilized computer-based systems to monitor production output and adjust settings accordingly.
- Troubleshot operational issues within the system and made necessary corrections quickly to minimize downtime.
- Ensured compliance with all safety regulations while operating the asphalt plant machinery.
- Communicated with supervisors regarding any issues with the asphalt plant operations.
- Maintained accurate records of material usage, fuel consumption, and other related data.
Limestone Sales
Vulcan Materials
Laurel, MS
07.2022 - Current
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Referred unresolved customer grievances to designated departments for further investigation.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Made outbound calls to obtain account information.
- Set up and activated customer accounts.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Performed light administrative tasks such as filing paperwork or entering data into computer systems.
CDL A OTR Driver
Swift Transportation
Phoenix, AZ
04.2022 - 06.2022
- Performed pre-trip inspections on vehicles before each trip, ensuring safety and compliance with Department of Transportation regulations.
- Maintained accurate records of deliveries, including delivery dates, times, products, and recipients.
- Transported goods safely in accordance with the Department of Transportation's rules and regulations for CDL A OTR Drivers.
Feed Mill Operator
Masonite Corporation
Laurel, MS
01.2017 - 05.2021
- Operated forklifts for loading and unloading raw materials and finished products.
- Followed company-established safety policies, in addition to equipment-specific instructions.
Education
Technical Degree - Commercial Drivers License Class A
Jones County Junior College
Ellisville, MS01-2022
Associate of Arts - Associates of Arts
University of Phoenix
Tempe, AZ01-2012
Bachelor of Science - Health Administration
William Carey University
Hattiesburg, MSSkills
- Interpersonal Communication
- Organizational Skills
- Teamwork and Collaboration
- Professional Demeanor
- Effective Communication
- Multitasking and Organization
- Adaptability and Flexibility
- Excellent Communication
- Task Prioritization
- Team Collaboration
- Documentation And Reporting
- Critical Decision-Making
Timeline
Asphalt Plant Operator
Dunn Roadbuilders
07.2022 - Current
Limestone Sales
Vulcan Materials
07.2022 - Current
CDL A OTR Driver
Swift Transportation
04.2022 - 06.2022
Feed Mill Operator
Masonite Corporation
01.2017 - 05.2021
Technical Degree - Commercial Drivers License Class A
Jones County Junior College
Associate of Arts - Associates of Arts
University of Phoenix
Bachelor of Science - Health Administration
William Carey University
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