Shantel Juarez
Brooklyn
Summary
Dedicated professional committed to student success, transitioning from healthcare to Entry-Level Paraprofessional role. Demonstrated organizational and time management skills developed in fast-paced healthcare settings. Prepared to create a positive learning environment and support educational goals.
Overview
11
11
years of professional experience
Work History
Substitute Paraprofessional
The Brooklyn Green School K898
Brooklyn
01.2025 - Current
- Assisted teachers in delivering instructional support to students.
- Collaborated with classroom staff to maintain a positive and inclusive environment.
- Supervised students during activities, ensuring safety and adherence to guidelines.
- Ensured a safe learning environment by adhering to school rules and regulations.
- Monitored student behavior in the classroom and hallways.
- Assisted teachers in preparing materials for classroom activities.
- Delivered instruction individually or in small groups with support from instructor.
- Provided classroom support throughout planned instruction and individual lessons.
- Provided one-on-one support to students struggling with specific subjects or concepts.
Patient Service Representative
PhyNet Dermatology
09.2024 - 01.2025
- Explained procedures and services to patients using strong administrative knowledge and courtesy.
- Scheduled appointments utilizing ECW software for optimal efficiency.
- Provided exceptional customer service by addressing patient inquiries and concerns effectively.
- Entered patient demographic and insurance data into the electronic medical record system accurately.
- Managed patient registration process, ensuring complete and accurate data collection.
- Verified insurance eligibility and coverage for patients to facilitate care.
- Facilitated communication among patients, departments, and staff to enhance service delivery.
- Handled 40 to 60 incoming calls daily, maintaining composure during challenging interactions.
Medicaid Transportation Advocates
CPS Recruitment
01.2024 - 03.2024
- Delivered friendly service and offered expert support in every interaction.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Customer Service Representative
Maximus
04.2023 - 09.2023
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Documented and detailed calls and complaints using call center's CRM database.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Medical Assistant
Medix Staffing
10.2021 - 11.2021
- Implemented care and efficiency improvements to support and enhance office operations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant Intern
Arya Gastroenterolgy
12.2020 - 02.2021
- Welcomed patients and inquired about wellbeing since last treatment.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected histories, vitals, and current complaints via patient interviews.
- Communicated with patients and families to answer questions and provide reassurance.
- Helped with patient preparation and recovery to support patient comfort and well-being.
- Scheduled appointments and tests to coordinate patient care.
Customer Service Cashier
Ez Cleaning Services
06.2016 - 07.2020
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Created and maintained detailed database to develop promotional sales.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
Volunteer
Presbyterian Hospital
07.2015 - 08.2015
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Restocked supplies and filed paperwork to satisfy department leadership requests.
- Provided support and companionship to patients in need of assistance.
- Transported patients and helped with discharge procedures.
- Reported patient requests, concerns, and other observations to staff.
- Supported hospital staff by changing bedding and assisting with meals.
- Provided administrative support by filing documents, coordinating charts and answering phones.
Nursing Home Volunteer
Isabella Geriatric Center
07.2014 - 08.2014
- Reported patient requests, concerns, and other observations to staff.
- Provided support and companionship to patients in need of assistance.
- Transported patients and helped with discharge procedures.
- Weighed patients and took blood pressure and vital signs to assist nursing staff.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
Bachelor of Arts - Early Childhood Special Education
Medgar Evers College
Brooklyn, NY06-2028
Associate of Applied Science - Health Administration Information
The College of Westchester
White Plains, NY06-2023
Skills
- Microsoft Office Suite
- Educational support
- HIPAA compliance
- Appointment scheduling
- Call handling
- Bilingual communication
- Medical terminology
- Electronic health records
- Clinical data entry
- Medical insurance knowledge
- Positive workplace attitude
- Call center operations
- Classroom management
- Instructional support
- Classroom supervision
- Teacher assistance
- Enrichment planning
- Lesson development
- Student facilitation
- Progress monitoring
- Collaborative teaching practices
- Classroom inclusion strategies
- Instructional assistance techniques
- Literacy development support
- Behavioral intervention strategies
- Student assessment and support
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Substitute Paraprofessional
The Brooklyn Green School K898
01.2025 - Current
Patient Service Representative
PhyNet Dermatology
09.2024 - 01.2025
Medicaid Transportation Advocates
CPS Recruitment
01.2024 - 03.2024
Customer Service Representative
Maximus
04.2023 - 09.2023
Medical Assistant
Medix Staffing
10.2021 - 11.2021
Medical Assistant Intern
Arya Gastroenterolgy
12.2020 - 02.2021
Customer Service Cashier
Ez Cleaning Services
06.2016 - 07.2020
Volunteer
Presbyterian Hospital
07.2015 - 08.2015
Nursing Home Volunteer
Isabella Geriatric Center
07.2014 - 08.2014
Bachelor of Arts - Early Childhood Special Education
Medgar Evers College
Associate of Applied Science - Health Administration Information
The College of Westchester
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