Shantel Kent
Katy,Texas
Summary
Motivated Multi-Unit Manager with solid experience managing all levels of large scale projects, including budgeting and operations. Competent Multi-Unit Manager driven to exceed sales goals and build long-term relationships with customers. Meticulous and excellent at juggling multiple tasks and working under pressure. Exceptional leader, talented in team Building, Increasing Revenue and Organizational Alignment. Technically- savvy with outstanding training and presentation skills. Talents include recognizing skill and leadership qualities, developing future managers and optimizing back-end operations.
Overview
27
27
years of professional experience
Work History
OPEX Manager
Circle K
05.2024 - Current
- Analyzed and reported on key performance metrics to senior management.
- Reviewed and analyzes reports to identify Loss Prevention opportunities.
- Analyzed reports to establish root cause and formulated steps to close gaps (P&L, Shrink & Labor)
- Worked directly with senior managers to facilitate teaching, coaching and training to enhance results.
- Trained new & current OPEX managers on reports, job functions and processes.
- Partnered with district managers to improve business processes in various locations.
- Championed SMCO leading to better utilization in the BU.
Market Manager
Circle K
05.2021 - Current
- Utilized performance improvement plans and other development tools to grow team to focus on improved sales
- Evaluated organizational performance through metrics and utilized insights to drive action
- Established clear expectations and objectives for team members and helped each achieve goals
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions
- Analyzed key metrics and developed actionable solutions to close gaps, reduce operational deficiencies and financial risks
- Reduced shrink over prior year by 12.9%
- Reduced cash loss over prior year by 91.2%
- Increased Mystery shop scores over prior year from 84% to 94%
- Checked team performance and KPIs to address deficiencies
- Cultivated trust, empowerment and personal accountability virtues to build successful business cultures.
District Manager
Fikes Wholesale Inc
02.2018 - 08.2020
- Optimized in-store merchandising, brand presentation and inventory availability and focus
- Drove sales for 10 stores in the district, generating $140M in annual volume
- Increased customer satisfaction scores with a yearly average of 91.7%
- Drove organizational goals by effectively and efficiently identifying and solving complex strategy problems
- Increased profits by 2.1% within one year through effective training and coaching
- Recruited and trained 4 internal candidates for potential management role opportunities
- Exceeded sales budget by $1.2 mil by motivational approaches focused on continuous improvement and strategic goal attainment.
Store Manager
Stripes Stores
01.2017 - 02.2018
- Kept inventories accurate with daily cycle counts and quarterly audits to identify and resolve variances
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste
- Proactively identified performance gaps among staff and implemented process improvements to enhance customer services
- Designated Store Trainer for the region
- Boosted revenue by $530K by developing and deploying strategies to effectively improve operations.
Store Manager
Pilot Travel Centers LLC
11.2013 - 12.2016
- Reconciled daily sales transactions to balance and log day-to-day finances with Blue cube
- Coached 23 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 89%
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Established succession planning by training and mentoring 6 associates into leadership positions
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team of crew members.
Assistant Store Director
Safeway
07.1997 - 12.2013
- Supervised employees and different store departments
- Eliminated errors in financial recordkeeping through careful forecasting and budget administration
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Managed team of 148 staff in 8 department generating more than $950K in monthly revenue
- Documented and resolved customer complaints which led to highest customer satisfaction survey scores in the Region.
Skills
- Strong verbal communication
- Staff training/development
- Recruitment
- Excellent problem-solving skills
- Leadership and Team Management
- Time Management and Prioritization
- Budgeting and Financial Analysis
- Coaching and Mentoring
- Operations Management
Timeline
OPEX Manager
Circle K
05.2024 - Current
Market Manager
Circle K
05.2021 - Current
District Manager
Fikes Wholesale Inc
02.2018 - 08.2020
Store Manager
Stripes Stores
01.2017 - 02.2018
Store Manager
Pilot Travel Centers LLC
11.2013 - 12.2016
Assistant Store Director
Safeway
07.1997 - 12.2013
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