Demetra Keys
Memphis,TN
Summary
Talented professional with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
16
16
years of professional experience
Work History
Community Service Associate
City of Memphis
05.2024 - Current
- Enhanced community engagement by organizing and promoting local events and initiatives.
- Managed volunteer recruitment, training, and scheduling for various community service projects.
- Maintained detailed records of program activities, participant demographics, outcomes achieved in order to inform future decision-making processes.
- Led workshops and training sessions designed to build capacity among volunteers, enhancing their ability to contribute effectively to various community initiatives.
- Monitored program outcomes to ensure effectiveness, making adjustments as needed based on feedback from participants and other stakeholders.
- Provided exceptional customer service to community members seeking assistance or information about available resources.
Customer Service Representative
Internal Revenue Service, IRS
05.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Recreational Leader
City Of Memphis Park Services
06.2018 - 05.2024
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity
- Trained staff members on conducting events and following safety procedures
- Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers
- Performed clerical duties, including registering participants and answering specific event inquiries
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival
Certified Pharmacy Technician
Walgreens Boots Alliance
04.2020 - 03.2023
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Mail Handler
United States Postal Service
11.2017 - 01.2020
- Weighed letters and packages and calculated costs based on classification, weight and destination
- Helped customers by carrying oversized parcels inside residences
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
Customer Service Cashier
Subway
01.2018 - 10.2018
- Maintained reports of transactions and greeted customers when entering and leaving establishment
- Monitored self-checkout systems and provided assistance or intervention where required
- Maintained customer satisfaction while handling food orders quickly and professionally
- Resolved customer complaints and maintained clean and tidy checkout area
- Mentored new team members on POS system operation, customer service strategies and sales goals
Order Consolidation
Medtronic
07.2017 - 10.2017
- Received and followed pick sheets to gather merchandise for customer orders
- Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors
Picker Packer
Nike
01.2017 - 06.2017
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
- Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system
- Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment
Customer Service Manager
Subway
02.2009 - 09.2015
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Created and implemented policies to achieve customer satisfaction and maintain food service standards
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers
Education
Associate Of Applied Science - Health Sciences
Southwest Tennessee Community College
Memphis, TNCertificate Of Technical Studies - Pharmacy Technology
Southwest Tennessee Community College
Memphis, TN09.2020
Skills
- Facilities management
- Safety standards and protocols
- Event Coordination
- Activity Planning
- Team Management
- MS Office
- Team Building
- Customer Service
Timeline
Community Service Associate
City of Memphis
05.2024 - Current
Customer Service Representative
Internal Revenue Service, IRS
05.2023 - 05.2024
Certified Pharmacy Technician
Walgreens Boots Alliance
04.2020 - 03.2023
Recreational Leader
City Of Memphis Park Services
06.2018 - 05.2024
Customer Service Cashier
Subway
01.2018 - 10.2018
Mail Handler
United States Postal Service
11.2017 - 01.2020
Order Consolidation
Medtronic
07.2017 - 10.2017
Picker Packer
Nike
01.2017 - 06.2017
Customer Service Manager
Subway
02.2009 - 09.2015
Associate Of Applied Science - Health Sciences
Southwest Tennessee Community College
Certificate Of Technical Studies - Pharmacy Technology
Southwest Tennessee Community College
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