Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Shantel Kimble

Chicago,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

CSR - Customer Service Representative

PCG International(CountyCare)
12.2022 - 08.2023
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Handled customer inquiries and suggestions courteously and professionally.
    • Answered constant flow of customer calls with minimal wait times.
    • Updated account information to maintain customer records.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Utilized customer service software to manage interactions and track customer satisfaction.
    • Investigated and resolved customer inquiries and complaints quickly.

Medical Records Assistant/Receptionist

Parkview Rehabilitation Center
03.2021 - 11.2022
    • Filed records for timely retrieval.
    • Audited files for completion and accuracy.
    • Posted medical records promptly upon accurate assembly and analysis.
    • Communicated with doctors and insurance companies to resolve patient issues.
    • Documented patient condition and treatment, coding medical claims.
    • Coordinated assessments for client company's personnel.
    • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.

Patient Service Representative

Medix Temp Agency(Howard Brown Health Center)
05.2022 - 11.2022
    • Provided exceptional customer service to patients, answering questions and addressing concerns.
    • Verified insurance eligibility and coverage for patients.
    • Entered patient demographic and insurance data into electronic medical record system.
    • Filed and maintained patient records in accordance with HIPAA regulations.
    • Managed patient registration process, confirming data accuracy and completeness.
    • Built and maintained positive working relationships with patients and staff.
    • Took copayments and compiled daily financial records.
    • Assisted patients in filling out check-in and payment paperwork.
    • Applied administrative knowledge and courtesy to explain procedures and services to patients.
    • Used Epic to schedule appointments.

Concierge

Signal 88 Security
01.2020 - 04.2021
    • Offered friendly and efficient service to customers, handled challenging situations with ease.
    • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
    • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
    • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Amazon Delivery Driver

AccuSwift Logistics, LLC
10.2019 - 01.2020
    • Maintained upbeat, positive attitude in busy, customer-focused environment.
    • Delivered packages to customer doorsteps and business offices.
    • Completed on-time deliveries by choosing best and most efficient routes.
    • Completed rush deliveries on tight timetables to satisfy customer needs.
    • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
    • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
    • Operated vehicle safely in highly congested areas with no traffic violations.

Concierge

Titan Security Group
06.2018 - 12.2019
    • Offered friendly and efficient service to customers, handled challenging situations with ease.
    • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
    • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
    • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
    • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

Security Officer

Fifth Third Bank
06.2017 - 11.2017
    • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
    • Conducted regular patrols of key areas to spot and control security concerns.
    • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
    • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
    • Acted quickly during emergency situations to reduce opportunity for damage and injury.

Clerk

USPS
09.2014 - 06.2017
    • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
    • Maintained filing system and organized customer documents for easy retrieval of information.
    • Monitored office supplies and made arrangements for restocking of low-stock items.
    • Produced high-quality communications for internal and external use.

Packer/Data Entry Clerk

Kelly Services/Caterpillar
07.2012 - 09.2014
    • Completed data entry tasks with accuracy and efficiency.
    • Organized, sorted, and checked input data against original documents.
    • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
    • Entered data into various computer systems accurately using Microsoft Office Suite.
    • Sorted documents and maintained organized filing process.
    • Verified accuracy of data entered into system to produce error-free reports.
    • Followed established procedures to enter and process data correctly.
    • Scanned documents and saved in database to keep records of essential organizational information.
    • Created and maintained data entry logs to track data entry activities.

Education

Associate in Science (AS) in Nursing - Nursing

Northwestern College
Bridgeview, IL
11.2024

High School Diploma -

Global Visions Academy
Chicago, IL
06.2010

Skills

  • Skillful with computer technology and Microsoft Office
  • Pay close attention to detail
  • Ability to swiftly and efficiently learn task in fast-paced environments
  • Expert in decision making and problem solving
  • CPR
  • MICROSOFT OFFICE (10 years)
  • Communications
  • Customer Service
  • Phone Etiquette
  • Surveillance
  • Epic
  • Medical Records
  • EMR Systems
  • HIPAA
  • Insurance Verification

Certification

  • Security Guard
  • Class D Security License
  • First Aid Certification
  • Driver's License
  • PERC Card

Assessments

  • Reliability, Highly Proficient, 09/01/19
  • Scheduling, Familiar, 09/01/19
  • Administrative assistant/receptionist, Proficient, 07/01/22
  • Medical receptionist skills, Proficient, 07/01/22
  • Customer service, Proficient, 08/01/21
  • Work motivation, Proficient, 07/01/22

Timeline

CSR - Customer Service Representative

PCG International(CountyCare)
12.2022 - 08.2023

Patient Service Representative

Medix Temp Agency(Howard Brown Health Center)
05.2022 - 11.2022

Medical Records Assistant/Receptionist

Parkview Rehabilitation Center
03.2021 - 11.2022

Concierge

Signal 88 Security
01.2020 - 04.2021

Amazon Delivery Driver

AccuSwift Logistics, LLC
10.2019 - 01.2020

Concierge

Titan Security Group
06.2018 - 12.2019

Security Officer

Fifth Third Bank
06.2017 - 11.2017

Clerk

USPS
09.2014 - 06.2017

Packer/Data Entry Clerk

Kelly Services/Caterpillar
07.2012 - 09.2014

Associate in Science (AS) in Nursing - Nursing

Northwestern College

High School Diploma -

Global Visions Academy

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Shantel Kimble