Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shantel Mccall

Brooklyn,NY

Summary

Dynamic and dedicated professional with experience at Accent Care Home Health, excelling in patient support and emotional care. Proven ability to maintain HIPAA compliance while managing records and fostering team collaboration. Recognized for enhancing client satisfaction through effective communication and organization, ensuring a safe and nurturing environment.

Overview

16
16
years of professional experience

Work History

Personal Care Assistant

Accent Care Home Health
09.2024 - Current
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.

Delivery Deiver

Doordash/Uber Eats
12.2021 - 04.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Package Handler

UPS
09.2018 - 04.2020


  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Managed warehouse operations and verified proper shipment procedures.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.

Sales Receptionist

Kings Nissan
10.2009 - 04.2017
  • Strengthened customer loyalty through professional follow-up communication after each sale.
  • Improved office efficiency by managing administrative tasks such as filing, data entry, and inventory management.
  • Resolved customer concerns promptly, fostering trust in the brand and increasing repeat business opportunities.
  • Trained new receptionists on company procedures, contributing to a smooth onboarding process for new hires.

Education

Associate of Applied Science -

Kingsborough Community College
Brooklyn, NY

Skills

  • Excellent Reading and Math Skills
  • Flexible schedule and availability
  • Records maintenance
  • HIPAA compliance
  • Team collaboration
  • Multitasking and organization

Timeline

Personal Care Assistant

Accent Care Home Health
09.2024 - Current

Delivery Deiver

Doordash/Uber Eats
12.2021 - 04.2024

Package Handler

UPS
09.2018 - 04.2020

Sales Receptionist

Kings Nissan
10.2009 - 04.2017

Associate of Applied Science -

Kingsborough Community College

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