Shantel Miller
Hilo,Hawaii
Summary
Human Resource professional with experience in delivering high quality results. Magnetic personality with the ability to develop rapport with individuals. Skilled at building and maintaining relationships, representing shared company values and managing employees across all levels of an organization. Active listener and exceptional communicator willing to understand conflicts and provide a positive resolution.
Overview
15
15
years of professional experience
Work History
Clerk III
County of Hawaii, Department of Finance, Real Property Tax Division
Hilo, Hawaii
09.2023 - Current
- Creates tables and graphs using spreadsheet applications; devises formulas for spreadsheet calculations
- Evaluates documents and processes same according to individual circumstances where the correct course of action is not clearly defined
- Follows up to secure or clarify required information
- Follows up on applications, forms, and other documents to ensure timely processing
- Provides information and resolves complaints by outside parties involving interpretation and explanation of regulations, policies, and procedures, and knowledge of the agency's purposes and functions
- Answers telephone and takes or relays messages and calls
- Operates standard office machines such as copiers, scanners, calculators, typewriters, and desktop computers and peripherals
- May supervise and review the work of others
- Performs other related duties as assigned.
Optometrist Assistant/Technician
Dr. Andrew Y Maeda
Hilo, Hawaii
11.2022 - 05.2023
- Answer phones and schedule patient appointments
- Prepare and maintain patient medical records, including filing of patient charts
- Conduct tests to measure field of vision and eye pressure
- Take photos of the eyes as necessary
- Verify patient’s insurance coverage and eligibility via phone and online systems
- Insurance billing and other related duties as necessary.
Clerk II
County of Hawaii, OHCD Existing Housing Division
Hilo, Hawaii
10.2021 - 10.2022
- Performs routine clerical and typing tasks for the Office of Housing and Community Development, including the following: types letters, memoranda, transmittals, reports, requisitions, applications, statistical tables, contracts, leases, agreements and other materials into final form from drafts using computer and word processing equipment and checks and proofread typewritten materials
- Performs a variety of clerical work including xeroxing, faxing, shredding, sorting and filing forms, bills invoices, correspondence, reports and other materials
- Greets and directs callers, answers incoming calls, routes calls and messages to proper persons; assists in making travel and other arrangements
- Receives and date stamps incoming mail and routes according to office procedures; maintains outgoing correspondence log and chronology files; picks up and receives mail and other materials daily from the County Building and other locations
- Performs other related duties as assigned.
Rural Health Director
Hilo Medical Center Foundation
Hilo, Hawaii
01.2021 - 05.2021
- Work with healthcare providers to become mentors and preceptors
- Take the lead of the Hawaii Island Rural Health Association as President
- Develop educational materials to present in person and via electronic means (Zoom, email, website, and social media campaigns) to legislators, sector partners and the community on the intricacies, challenges, bright spots, and actionable items to assist with recruitment and retention of healthcare provide
- Assist with workforce pipeline activities to recruit resident physicians from programs on Oahu to rotate and build a robust rural healthcare workforce
- Be the bridge to connect rural communities, medical and dental systems, academia and government agencies to identify the gaps in resources and access to care in order to create a framework for improving health outcomes in the context of culture, place and people.
Administrative Assistant
Hilo Medical Center, Administration Office
Hilo, Hawaii
08.2019 - 01.2021
- Responsible for independently providing a variety of complex secretarial and administrative assistance to primarily support the Chief Medical Officer and the Medical Director
- Assist and coordinate physician recruitments including booking initial interviews, on-site visit coordination, agenda planning, accommodations, reimbursements, vendor set-up and organizing with various clinics/departments as necessary
- Process physician timesheets, which includes AP and Payroll payment processing, developing invoices and review for accuracy, contract tracking for payment, profile management, per Specialty
- Assist with onboarding process for incoming physicians/healthcare providers
- Assisting physicians with Hawaii Medical licensure process including correspond with the Hawaii Medical Board office as necessary and assist with providing missing information/documentation as necessary
- Review physician/healthcare provider contracts as necessary to ensure our facility is following the guidelines stated within each contract
- Maintains the strictest confidentiality of all facility and facility-related information
- Other related duties as necessary.
Clinic Receptionist
Hilo Medical Center, Imaging Department
Hilo, Hawaii
05.2018 - 08.2019
- Prepare imaging records requests from patients and/or physician
- Scanning all incoming Imaging exams requisitions, clinical documentation, and prior authorization paperwork
- Provide follow-up communication via phone, fax, or email to referring physician offices regarding patient exam scheduling
- Maintains the strictest confidentiality of all facility and facility-related information
- Follows all applicable rules, policies, laws, regulations, and accreditation requirements
- Performs other duties as assigned.
Outreach Coordinator
Hawaii Community College, Office of Continuing Education & Training
Hilo, Hawaii
01.2017 - 01.2018
- Under the Director works with the community to develop training that is in demand and relevant
- Responsible to conduct a thorough needs assessment involving the members of Hawaii Island community, State of Hawaii and or globally to develop training as necessary
- Use a Customer Relations Management tool for outreach purposes
- Assist with promotions, marketing, eMarketing, social media, market research, tracking finance, budget and data analysis
- Other duties as assigned.
Clerk III
County of Hawaii, OHCD Existing Division
Hilo, Hawaii
10.2014 - 01.2017
- Provides public assistance over the counter or by phone, provides program information, assists applicants filing forms, or direct applicants and/or callers to proper person
- Types tenant packets, letters, memoranda, reports, statements, and other material into final form
- Types Housing Assistance Payments Contracts and other related documents for signatures of the landlords, tenants, and Agency representative
- Assist Housing Specialists with research on socio-economic statuses of participants that may/may not be eligible for the Section 8 program
- Handles payment from clients for rent or overpayments and write receipts as required
- Assist inputting of HCV and PBV applications into Housing Pro
- Performs other related duties as assigned.
Operations Manager
Advantage Group Inc.
Hilo, Hawaii
01.2009 - 09.2014
- Provided overall management and oversite of daily operations for staff of 5 employees
- This included responsibility for ensuring and improving agency performance, efficiency, quality control (customer service) and profitability through the provision of effective methods and strategies
- Work directly with the President on pay and compensation issues for employees
- Manage and maintain personnel files which included reviewing and processing of various personnel forms and applications, which involved the review and interpretation of employment related laws and regulations, human resources policies and procedures
- Manage a wide variety of customer service and administrative tasks to resolve customer/property owner issues quickly and efficiently
- Process cash/credit card payments made in person or via telephone
- Recruiting, selecting, training, coaching and disciplining staff members
- Other related duties deemed necessary or as instructed by President.
Education
Diploma -
Hilo High School
Degree of Associates in Arts, Liberal Arts -
Hawaii Community College
Certificate of Competence, Marketing – Business Essentia -
Hawaii Community College
Bachelor of Arts in Communication -
University of Hawaii at Hilo
Skills
- Human Resources Skills
- Computer proficiency
- Microsoft Office Suite
- Attention to detail
- Excellent communication skills
- Professionalism and strong work ethic
- Complex Problem-Solving
- Organizational Skills
- Interpersonal Skills
- Employee Onboarding
- Staff Management
- Personnel Actions Skills
References
- Tiana Hirota, Program Manager, Hawaii Community College, Office of Continuing Education & Training, 1175 Manono Street, Hilo, Hawaii, 96720, (808) 895-1720, hirotat@hawaii.edu
- Calen Matsuno, Agency Owner, Advantage Group Inc, 688 Kinoole Street, Hilo, Hawaii, 96720, (808) 927-2160, calmatsuno@gmail.com
- Jewel Ikawa-Kotomori, Executive Assistant, Hilo Medical Center, Administration, 1190 Waianuenue Avenue, Hilo, Hawaii, 96720, (808) 932-3101 or (808) 769-2206 Cell, jikawakotomori@hhsc.org
Timeline
Clerk III
County of Hawaii, Department of Finance, Real Property Tax Division
09.2023 - Current
Optometrist Assistant/Technician
Dr. Andrew Y Maeda
11.2022 - 05.2023
Clerk II
County of Hawaii, OHCD Existing Housing Division
10.2021 - 10.2022
Rural Health Director
Hilo Medical Center Foundation
01.2021 - 05.2021
Administrative Assistant
Hilo Medical Center, Administration Office
08.2019 - 01.2021
Clinic Receptionist
Hilo Medical Center, Imaging Department
05.2018 - 08.2019
Outreach Coordinator
Hawaii Community College, Office of Continuing Education & Training
01.2017 - 01.2018
Clerk III
County of Hawaii, OHCD Existing Division
10.2014 - 01.2017
Operations Manager
Advantage Group Inc.
01.2009 - 09.2014
Diploma -
Hilo High School
Degree of Associates in Arts, Liberal Arts -
Hawaii Community College
Certificate of Competence, Marketing – Business Essentia -
Hawaii Community College
Bachelor of Arts in Communication -
University of Hawaii at Hilo
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