Shantel Noel
Victoria,TX
Summary
Dedicated Critical Care Registered Nurse with 1 year of direct patient care experience. Adept at doctor communication and patient education with extensive knowledge of medical treatments and planning long-term for patients. Successful at advocating patient needs and quick diagnoses.
Overview
10
10
years of professional experience
Work History
ICU Nurse
Citizens Medical Center
07.2022 - Current
- Improved patient outcomes by implementing evidence-based nursing practices in the ICU setting.
- Reduced ICU readmissions through thorough patient assessments and comprehensive discharge planning.
- Managed critical care patients with complex medical conditions, providing compassionate care and support to families.
- Collaborated with multidisciplinary teams to develop individualized care plans for optimal patient recovery.
- Streamlined communication between healthcare providers, ensuring accurate information sharing for improved patient management.
Sterile Processing Technician
Citizens Medical Center
07.2018 - 05.2022
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Streamlined workflow for the department by organizing instruments and equipment in a systematic manner.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
- Facilitated seamless communication between departments, coordinating with clinical staff on equipment needs and availability.
Customer Service Representative
Aaron's Sales And Lease
12.2016 - 08.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Internet Sales Manager
Victory Auto Group
06.2014 - 10.2016
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Developed innovative sales campaigns, resulting in increased web traffic and conversion rates.
- Collaborated with the marketing team to create targeted email campaigns for new product launches and promotions.
- Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.
Education
Associate of Applied Science - Nursing
Victoria College
Victoria, TX05.2023
Skills
- Clinical judgment
- Quality Improvement
- Resource Utilization
- Telemetry monitoring
- Medical Histories and Assessments
- Healthcare Team Collaboration
- Ethical Practice
- Documentation And Reporting
- Patient Advocacy
- Adaptable and Flexible
Timeline
ICU Nurse
Citizens Medical Center
07.2022 - Current
Sterile Processing Technician
Citizens Medical Center
07.2018 - 05.2022
Customer Service Representative
Aaron's Sales And Lease
12.2016 - 08.2017
Internet Sales Manager
Victory Auto Group
06.2014 - 10.2016
Associate of Applied Science - Nursing
Victoria College
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