Shantel Nosal
Omaha,NE
Summary
I’m a driven business administration student with a strong eye for organization and detail. I excel at supporting teams and ensuring tasks are completed efficiently and to a high standard. With a focus on reliability and punctuality, I strive for continuous improvement in everything I do. Outside of my professional work, I enjoy spending time outdoors, hiking and camping, which help me build resilience and problem-solving skills
Overview
7
7
years of professional experience
Work History
Release of Information Specialist
Bryan Medical Center
09.2023 - 03.2025
- Developed strong relationships with external clients, enhancing collaboration on complex cases requiring comprehensive record releases.
- Managed high volumes of record requests efficiently by maintaining excellent organizational skills and attention to detail.
- Provided training and guidance to new Release of Information Specialists, contributing to their professional growth and development.
- Assisted in updating company policies related to release of information, ensuring alignment with changing regulatory requirements.
- Used Epic to perform data entry functions.
Admissions Assistant/Scheduling
Crete Area Medical Center
11.2020 - 09.2023
- Collaborated with medical staff to ensure optimal patient flow, resulting in a smoother clinic experience.
- Prioritized patient needs by effectively organizing back-to-back appointments and managing waitlist requests for urgent care situations.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Increased overall department efficiency by identifying areas for improvement in the scheduling process, proposing solutions, and implementing changes as needed.
Sales Consultant
Victra
07.2019 - 03.2020
- Consistently achieved and exceeded manager-set goals, showcasing exceptional performance and dedication
- Acquired comprehensive knowledge of all products and services, effectively delivering compelling sales pitches and driving successful conversions
- Demonstrated a proven track record of meeting and surpassing sales targets on a regular basis, ensuring consistent contribution to revenue growth
- Assisted in the strategic arrangement and presentation of merchandise, enhancing visual appeal, and maximizing sales potential
- Proficiently prepared sales contracts and efficiently processed payments, ensuring streamlined transactions and customer satisfaction
Customer Resolution Specialist
Nelnet
11.2017 - 05.2019
- Provided expert guidance and support to borrowers regarding federal loan repayment inquiries
- Facilitated financial resolutions for borrowers facing crisis by diligently identifying and implementing appropriate payment plans and arrangements
- Demonstrated exceptional proficiency in executing transactions with precision and accuracy
- Maintained the utmost integrity in handling and safeguarding critical data and information
- Evaluated customers' individual needs and promptly addressed their inquiries with comprehensive and personalized solutions
Education
Bachelor of Science - Business Administration
Peru State College
Peru, NE08.2025
High School Diploma -
Crete High School
Crete, NE01.2015
Skills
- Information management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Microsoft Excel/Word/Powerpoint
- Detail-oriented
- Complaint resolution
- Customer relationship management (CRM)
Timeline
Release of Information Specialist
Bryan Medical Center
09.2023 - 03.2025
Admissions Assistant/Scheduling
Crete Area Medical Center
11.2020 - 09.2023
Sales Consultant
Victra
07.2019 - 03.2020
Customer Resolution Specialist
Nelnet
11.2017 - 05.2019
High School Diploma -
Crete High School
Bachelor of Science - Business Administration
Peru State College
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