Shantel Ortiz

• Provide one-on-one mentorship to young girls who are at risk, on probation, and survivors of trauma, human trafficking, domestic violence, and addiction, using trauma-informed and strengths-based approach.
• Participate in Child and Family Team (CFT) meetings and court appearances, advocating for needs and safety of mentees.
• Coordinate closely with Santa Barbara Probation, BeWell therapists, parents, and guardians to align support strategies, monitor progress, and address emerging needs.
• Connect mentees and their families with necessary resources and services to help create safe, stable environments conducive to healing and growth.
• Draw on personal experience and lived challenges to foster trust, inspire healing, and empower girls to recognize their inherent worth and potential.
• Help mentees develop coping skills, build resilience, and set positive goals that promote long-term well-being and self-advocacy.
• Collaborate with public and private agencies to prevent youth involvement in justice system, promoting early intervention, community support, and access to critical services.
• Lead comprehensive annual inspections of local law enforcement and juvenile detention facilities, ensuring compliance with California regulations and identifying areas for improvement in youth care practices.
• Provide formal feedback to law enforcement agencies based on findings from inspections, fostering transparency, systemic accountability, and ongoing dialogue.
• Plan and organize educational and advocacy programs addressing juvenile justice, delinquency prevention, and youth development.
• Coordinate and execute annual awards program recognizing exceptional contributions by individuals and organizations supporting youth in Ventura County.
• Designed tailored training programs for employees at various levels within organization, boosting overall skillsets.

• Design and implement survivor-centered, trauma-informed, evidence-based program that promote healing, leadership, and self-advocacy for individuals.
• Develop and facilitate certification-based training curricula to prepare survivors as peer facilitators, community educators, and advocates.
• Provide formal certifications to participants who successfully complete course, supporting professional growth and leadership recognition.
• Mentor and train survivor leaders to lead peer support groups, deliver public presentations, and engage in systems change work.
• Integrate lived experience, cultural responsiveness, and restorative practices into program design to ensure inclusive, relevant content.
• Collaborate with service providers and advocacy groups to connect participants to comprehensive resources and strengthen community networks.
• Provide ongoing support to survivor facilitators, including coaching on boundaries, facilitation skills, trauma responses, and self-care.
• Support survivor-led advocacy initiatives, helping participants share their stories, influence policy, and lead public awareness efforts.

• Support fair, accountable treatment of minors and their families within justice system, working to uphold ethical and equitable standards of care.

• Collaborate with public and private agencies to prevent youth involvement in the justice system, promoting early intervention, community support, and access to critical services.

• Lead comprehensive annual inspections of local law enforcement and juvenile detention facilities, ensuring compliance with California regulations and identifying areas for improvement in youth care practices.

• Provide formal feedback to law enforcement agencies based on findings from inspections, fostering transparency, systemic accountability, and ongoing dialogue.

• Plan and organize educational and advocacy programs addressing juvenile justice, delinquency prevention, and youth development.

• Coordinate and execute annual awards program recognizing exceptional contributions by individuals and organizations supporting youth in Ventura County.

• Promote youth-centered reform efforts through community engagements.

• Managed day-to-day financial administration, including matching and categorizing charges, selecting appropriate accounts, programs, and locations, and maintaining detailed memo documentation and receipt records to ensure accurate financial reporting.
• Maintained organized digital files for receipts, invoices, grant documentation, and award letters, supporting audit readiness and compliance requirements.
• Supported accounts payable and receivable, including generating and tracking invoices, processing vendor and contractor payments, and reviewing staff expense reimbursements for accuracy and policy compliance.
• Monitored organizational accounts to prevent overdrafts, ensured timely credit card payments, and assisted with monthly reconciliation activities.
• Collaborated closely with finance leadership and external accountants to ensure all financial tasks were completed accurately, on schedule, and aligned with organizational procedures.
• Recorded financial transactions and invoices in CRM and financial tracking systems (e.g., HubSpot, QuickBooks, Sage), maintaining consistency across platforms.
• Supported donor relations and development operations by recording donations, tracking in-kind gifts, maintaining donor spreadsheets, and assisting with end-of-year donor statements.
• Assisted with grant tracking and reporting, ensuring expenses were properly documented and aligned with funding requirements.
• Prepared supporting documentation for annual audits and tax filings, including financial summaries, reconciliations, and required worksheets.
• Downloaded, reviewed, and shared monthly account statements with leadership to support transparency and financial oversight.
• Demonstrated strong attention to detail, organizational skills, and confidentiality while managing sensitive financial and donor information in remote, fast-paced environment.
• Utilized service-driven and stewardship-focused approach, ensuring financial practices supported mission impact, accountability, and ethical use of resources.

• Directed multi-site operational strategies in fast-casual dining sector, increasing efficiency, improving team performance, and ensuring compliance with company standards.
• Fostered positive relationships with local government and community stakeholders, enhancing public trust and organizational visibility.
• Served as central coordinator across campaign and coalition efforts, facilitating meetings, aligning operations.
• Supported coalition steering committee through logistical coordination, stakeholder engagement, and strategic planning to advance shared goals.
• Led public outreach and education initiatives, including presentations and events, to raise awareness around community.
• Oversaw operational functions including budget management, strategic planning, contract oversight, and support for development and fundraising efforts.
• Acted as regional liaison, aligning outreach and programmatic activities with organizational objectives in partnership with executive leadership.
• Ensured donor compliance and reporting, reviewing funding priorities, supporting applications, and preparing narrative and financial reports.
• Collaborated with service providers to coordinate participant referrals and ensure individualized, needs-based service placements.

• Oversaw systems supporting program applications, fellowship administration, case management, and revenue-generating initiatives, ensuring operational excellence and service quality

• Led cross-functional teams to enhance service delivery and program effectiveness.

• Led cross-functional teams to deliver complex initiatives on time and within scope, fostering collaboration across staff, vendors, and external partners.

• Managed financial operations including invoicing, billing, and receipts with a strong emphasis on accuracy, compliance, and reporting standards.

• Supervised and mentored interns and junior staff, providing guidance on program goals, professional development, and effective case management techniques to ensure quality service delivery.

• Developed and implemented policies and procedures for scheduling, tracking progress, and reporting outcomes, strengthening internal accountability and efficiency

. • Coordinated internal and external communications, compiling data and preparing reports for board updates, funder requirements, and internal stakeholders.

• Cultivated strong relationships with external partners, enhancing program quality through strategic collaboration, timely content delivery, and responsive support.

• Developed and implemented comprehensive programs to reduce recidivism rates among participants.

• Perform daily reconciliation of all Sage transactions, selecting correct account, location, program, and memo details, and uploading corresponding receipt documentation to maintain clean, audit-ready records.
• Actively monitor all bank and credit card accounts to prevent overdrafts, flag anomalies, and ensure timely payment of balances to protect organization’s financial standing and creditworthiness.
• Organize and maintain all receipts, grant award letters, and financial records in structured, easily accessible system that supports compliance, audits, and leadership review.
• Generate, send, track, and record all invoices, manage vendor and contractor payments, and process staff expense reimbursements accurately and on schedule.
• Communicate regularly with Controller to confirm all financial tasks are completed accurately, deadlines are met, and leadership has real-time visibility into financial operations.
• Download, review, and share monthly account statements with Controller, ensuring financial data is complete, consistent, and ready for executive-level review.
• Record all received checks, online payments, and in-kind donations in HubSpot and donor tracking systems, ensuring accuracy, transparency, and donor trust.
• Prepare and distribute end-of-year giving statements to all donors, ensuring accurate acknowledgment of contributions and reinforcing organizational credibility.
• Prepare annual tax worksheets, support required filings, and fulfill all documentation and reporting requirements for audits, ensuring compliance with regulatory and grant obligations.
• Handle sensitive financial information with discretion, precision, and professionalism, earning trust of CEO through consistency, reliability, and proactive problem-solving.