Shantel Palmer

Gathered and counted amounts for shipment off of bank premises.

• Streamlined inventory processes, implementing a comprehensive tracking system for valuable items stored in the vault.
• Ensured accurate record keeping through meticulous documentation of all vault transactions.
• Contributed to a positive work environment by fostering open communication among team members in resolving issues or discrepancies related to the vault operations.
• Safeguarded sensitive information by adhering to strict confidentiality protocols during all interactions with clients and colleagues.
• Maintained vault and bank security at all times.
• Utilized manual and mechanical means to count and verify monetary values.
• Conducted thorough inspections of outgoing packages to guarantee item integrity before release from the vault area.
• Prevented unauthorized access by diligently monitoring entrance points into the secured area at all times during working hours.
• Received and counted incoming transfers from armored car services.
• Supported internal audit teams in conducting periodic reviews of the vault''s records, processes, and controls for compliance purposes.
• Reduced discrepancies by performing daily audits and reconciliations of vault contents.
• Demonstrated strong attention to detail while logging incoming deposits and verifying their accuracy against transaction records.
• Improved efficiency by organizing and maintaining the vault according to company standards.
• Assisted in training new employees on proper handling, storage, and retrieval of items within the vault area.
• Upheld a high level of professionalism, consistently demonstrating integrity and ethical conduct in all aspects of the role.
• Balanced staff and vault at end of day and secured monies in accordance with established procedures.

Enhanced customer satisfaction by providing efficient and friendly service at the food counter.

• Greeted customers at counter to fulfill requests and answer questions.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Sanitized dining ware and kitchen equipment.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Accurately handled cash transactions, ensuring balanced registers at shift end.
• Effectively resolved customer complaints or issues, ensuring satisfaction while adhering to company policies.
• Contributed to a positive workplace culture through teamwork and open communication with colleagues.
• Demonstrated flexibility in scheduling availability, reliably stepping up when needed during peak hours or covering shifts for coworkers as necessary.
• Reduced customer wait times by quickly processing orders and efficiently managing the food service line.

Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.
• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
• Trained team members on cash register operation and cash handling.
• Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
• Operated POS cash register and equipment to collect payments.