Shantel Pang

Full-time employment with an annual salary of $66,251. 40 hours weekly to fulfill job responsibilities.

Supervisor Lorna Justo is available for contact at (808) 256-0153.

• Leveraged extensive knowledge of Medical Center policies to address inquiries from Veterans and staff.
• Scheduled appointments in ISS/GUI/VistA/VSE according to VHA national scheduling guidelines.
• Maintained current knowledge through ongoing education and advanced training initiatives.
• Executed administrative tasks including filing, faxing, and scanning documents efficiently.
• Ensured HIPAA compliance for safeguarding confidential patient information.
• Compiled and updated patient medical records and demographics to ensure accuracy.
• Interacted with patients to validate and refresh demographic information.
• Knowledgeable in processing of name changes, and Care Giver Support.
• Works with the accuracy and reliability of medical records, which in turn affect the outcome of research efforts, the outcome of the internal and external audits, and the quality of information physicians and support staff receive to ensure that all benefits possible are available to the Veterans we serve.
• Verifies eligibility/entitlement for benefits of all applicants using various methods, including Veterans Information Solution (VIS) and other means, such as communications with the VA Regional Office or VA Records Processing Centers.

Employed full-time at $23 per hour for 40 hours weekly.

Supervisor Preston Kim available for contact at (808) 542-9428.

• Attentive to detail, and precise in gathering and recording information.
• Interpreting and verifying referrals, authorizations, and patient administrative activities.
• Preparing patients for clinical visits and surgeries.
• Compiled and maintained patient medical records and demographics to keep information complete and up to date.
• Independently manage position responsibilities.
• Contributing to the revenue collection process.
• Interacting with patients to validate and update demographics.
• Assisting with clinic access and contingency plans.