Shantel Pratt
Summary
Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
17
17
years of professional experience
Work History
Food Service Cook/ Server
Cracker Barrell Old Country Store
03.2012 - 05.2018
- Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.
- Increased efficiency in the kitchen by multitasking and coordinating various tasks simultaneously.
- Provided excellent customer service by addressing dietary restrictions or allergies with appropriate substitutions or modifications when necessary.
- Trained new staff members on proper cooking techniques, safety procedures, and equipment usage for optimal performance.
- Collaborated with team members to ensure timely delivery of orders during peak service hours.
- Ensured consistency in dish quality by closely monitoring seasoning, taste, presentation, and portion control.
- Consistently met or exceeded food safety standards through diligent temperature checks, safe storage practices, and proper handling techniques.
- Improved employee morale through open communication, fostering a positive and productive work culture.
- Streamlined food preparation processes by effectively organizing workstations and utilizing time management skills.
- Enhanced customer satisfaction by consistently preparing high-quality dishes in accordance with menu specifications.
- Demonstrated strong leadership skills during staff meetings to ensure smooth day-to-day operations within the kitchen environment.
- Participated in ongoing professional development opportunities, staying current with industry trends and enhancing culinary skill set.
- Adapted quickly to changing menus or ingredient availability while maintaining creativity and culinary excellence in dish creation.
- Spearheaded special promotions or themed nights to attract new customers while maintaining existing clientele loyalty.
Hooters Girl
Hooters Of Amarillo TX
11.2001 - 05.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Portales High School
Portales, NM2001
Skills
- Cooking techniques
- Food presentation
- Food Preparation
- Meal coordination
- Sauce making
- Menu Planning
- Customer Service
- Food handling
- Cleaning and organization
- Hospitality and service industry background
- New Hire Training
- Cooking
- Frying
- Food Handler Certification
- Food Plating
- Grilling
Timeline
Food Service Cook/ Server
Cracker Barrell Old Country Store
03.2012 - 05.2018
Hooters Girl
Hooters Of Amarillo TX
11.2001 - 05.2010
High School Diploma -
Portales High School